Maintenance Engineer

Role:
Maintenance Engineer

Location:
Various sites across Yorkshire, East Yorkshire & the Midlands region

Hours:
37.5 hours per week, 8:15am - 4:45pm, Monday to Friday

The Opportunity

Our Service team is at the heart of our customers' journey, ensuring every homeowner feels supported long after they've moved in.

As a Maintenance Engineer, you'll be the friendly, knowledgeable presence our customers rely on, ready to listen, advise, and resolve any issues that arise during their warranty period.

Reporting to the Head of Service, you'll visit our customers' homes to identify and complete maintenance tasks. You'll provide practical solutions with a high level of customer service, ensuring our homes meet the highest standards. Every day brings something new, and every customer is different, so adaptability and a proactive mindset are key.

Who we are

We are a modern family business over 100 years' experience designing and building quality, contemporary new homes. You'd think being over 100 years old that we'd be set in our ways, always doing what we've always done right? Wrong.

We are a unique brand synonymous with contemporary design, innovative marketing, and exemplary levels of customer service. From the house type range, the web-driven sales process, to the show home experience and personalisation options coupled with absolute adherence to quality: we are truly focused on exceeding customer expectations. Our team are always looking for ways to improve, innovate, and challenge the norm. You'll have heard this before, but here you aren't just a number, and we can prove it. We're really proud to have been certified as a "Great Place to Work", ranking #38 in Best Places to work for Wellbeing, #58 in Best Workplaces for Development, #30 in Best Workplaces for Women and #34 in the Best Workplaces list. So it goes without saying, we have something special. You'll work in a place where your uniqueness is cherished, your development is championed, and you're given all of the tools you'll need to flourish. You'll join a team with a vision to become the market leading customer experience home builder underpinned by our sustainability and social purpose credentials.

Responsibilities of the role

• Conduct daily maintenance visits to our customers' homes, ensuring all tasks assigned by the Service team are completed to a high standard.
• Identify the cause of a problem and find a suitable solution.
• Ensuring time is managed carefully so that all jobs are completed within the given time allocated.
• Informing customers and the Service team if works are unable to be completed as expected by adequately recording maintenance notes within the CRM system.
• Ensuring all the required equipment and materials for each specific task are sourced prior to the appointment and available to you.
• Ensuring customers fully understand what works have been completed and are satisfied with the work.
• Provide clear and helpful guidance to customers on how to effectively use features within their home, such as extractor fans, heating systems, and other utilities, ensuring they feel confident and informed.
• Collaborate closely with the Service team to ensure seamless delivery of maintenance and services.
• Liaise with third-party contractors and service providers when required, maintaining clear communication and coordination.
• Utilise Salesforce and other relevant systems to efficiently manage maintenance tasks, track progress, and keep the team informed of completed work and outstanding actions.

What's in it for you?

• Is Laughing Yoga or flower arranging for you? Maybe a climbing wall or fitness classes are more your thing. You'll find out at our wellbeing mornings, where we all down tools and try new activities as a team in our Support Office. From mocktail making to pottery painting, there's something for everyone.
• A personalised health report annually from our partner Champion Health.
• Dedicated time for you to spend on your own development with our personal development days and access to a whole host of content through My Development Portal.
• Access to our partner platform Benefex, which gives you access to purchase a whole host of discounted benefit options via salary sacrifice such as dental plans, pension salary sacrifice, PMI, gym memberships, cycle to work schemes plus many more.
• Financial support when you are ill, with a generous company sick pay scheme.
• Your health needs covered with level 1 Westfield Health cover for you and dependent children.
• The encouragement to take a well-earned break with a holiday allowance of 26 days plus the usual public holidays, and the added flexibility to purchase up to 5 extra days each year through our holiday purchase scheme.
• A Strata Group Fund pension scheme with a minimum contribution from you of 3% and we'll contribute 6%. This rises to a member contribution of 4% and we'll contribute 7% for anyone 40 or over.
• Death in service benefit of a minimum 4x basic salary.
• The opportunity to work flexibly in a way that works for you (role dependent).
• A whole host of Fundraising, Volunteering and Social events to get involved in

Are you the brick to our mortar?

Then Join Us