Administrative Assistant

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Autism Action Full time £9,600 - £24,000 per year

About the job

The Administration Assistant will play a vital role in supporting the day-to-day running of Autism Action, helping us deliver meaningful change and improve quality of life for over 2 million autistic people in the UK.

The role holder will be responsible for a range of administrative tasks and will support the Senior Executive Assistant with one-off projects as required. A key part of this role is responding to incoming enquiries via email, social media and other channels from a range of stakeholders, including autistic people and their supporters. It is essential that the role holder respects other people's views, even when they don't agree with them, and remains aware of their own perspectives and potential biases to ensure inclusive and considerate engagement with others. The role also requires the ability to work relatively autonomously and take initiative.

The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected.

Main duties and responsibilities

  • Maintain supporter records - create new records and update existing records in our Customer Relationship Management (CRM) system, and support team members to accurately log and update donation records, as required.
  • Mange incoming messages - monitor the charity's general enquiries mailboxes and respond promptly to messages from the public, showing understanding, sensitivity and respect. Escalate complex enquiries to your manager for support.
  • Monitor social media inboxes and comments daily - identify messages that require a response and pass them on to the relevant team member to respond.
  • Responsible for receiving, sorting and distributing incoming post.
  • Support merchandise sales and fulfil orders - work alongside team members to monitor merchandise stock levels, and support the fulfilment of website orders efficiently.
  • Support the day-to-day running of the office by managing ad hoc administrative tasks as needed.
  • Support recruitment - by advertising new roles, managing interview schedules, onboarding new starters and coordinating induction programmes.
  • Assist the Senior Executive Assistant with ad hoc projects to support the wider team.

Contract type:
Permanent, part-time

Hours:
hours per week (negotiable) with a minim of 3 hours per day, on at least 4 days each week

Salary:
£24,000 - £26,000 a year (FTE), dependent on skills and experience, pro-rated for 15-20 hours per week. For example, based on a full-time equivalent salary (FTE) of £24,000, working 15 hours per week would result in a pro-rated annual salary of £9,600. To be discussed and agreed with the successful applicant.

Location:
Hybrid working, with attendance at the Cambridge Office (CB4 0WZ) a minimum of 2 days a week.

Closing date:
Midnight, Thursday 18th December 2025.

For more information:
Please download the recruitment pack here:

To apply:
Please send your CV (maximum 3 pages) and a cover letter (no more than 500 words) detailing how you match the job description and person specification for this role to

by

midnight, Thursday 18th December 2025.

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