Guest Relations Manager

2 weeks ago

London WU, United Kingdom The BoTree Full time £40,000 - £60,000 per year

Celebrating our second anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.

At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive.

We are now seeking an exceptional Guest Relations Manager to work with our talented team in delivering unparalleled guest experiences.

As a Guest Relations Manager, you are part of the front office management team, leading and ensuring the delivery of an exceptional guest experience. Through the promotion of knowledge, expertise, and personality our Guest Relations Manager creates and delivers incredible guest experiences.

Our Guest Relations Manager key responsibilities:

  • Leading and guiding the front office team, ensuring smooth daily operations and guest safety and satisfaction.

  • Ensuring the highest level of guest satisfaction through warm and welcoming guest service skills.

  • Provide a culture of guest excellence, service and welcome.

  • Support sustainability initiatives and energy-saving projects.

What We're Looking For in our Guest Relations Manager:

  • Experience in guest relations management roles within luxury hotels.

  • Effective knowledge of front office systems and front desk procedures.

  • A passion for sustainability, luxury hospitality and guest satisfaction.

Full-time onsite role: 40 hours per week, with a flexible rota including weekends.

Our benefits:

  • Cycle to work scheme.

  • Dedicated employee assistance program through Wisdom.

  • stream financial wellbeing program.

  • Complimentary overnight stay at one of our hotels to celebrate your work anniversary.

  • An extra day holiday on your birthday.

  • Recommend a Friend bonus: up to £750.

  • 28 days holiday per year, including public and bank holidays.

  • Meals provided while on duty.

If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team

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