Veterinary Client Support Centre Call Handler

2 weeks ago

Client Support Centre, United Kingdom Goddard Veterinary Group Full time £25,396 - £26,665 per year


We have a gem of a role for a highly experienced and client focused call handler, to be the first port of call for our valued clients contacting our Client Support Centre on behalf of their beloved pets, on a full or part-time basis.

About your new role

Our call handlers play an integral role within the group, supporting our busy clinics across London by taking day to day phone queries and bookings, and this in-turn provides an additional level of exceptional service for our clients.

Your duties include but are not limited to:

- Speaking to clients to triage unwell pets, liaising with our branches and book appointments appropriately.
- Dealing with enquiries and appointment requests through our online chat system.
- Promote products and services such as microchipping, diets, ProActive Pets and insurance to clients, making recommendations for suitable products and services offered by the Group according to client/patient need identified during call handling.
- Schedule the proactive calling of clients whose pets vaccination status has lapsed, encouraging uptake of a new course of vaccinations.
- Issue invoices to clients as necessary.
- Enter and maintain accurate pet and client details onto internal computer system that enables the practice to contact and communicate reliably with clients.
- Record details in clinical histories of any conversations with clients regarding treatment options or anything related to patient care.
- Receive and communicate to practice colleagues in a timely manner, messages regarding matters that cannot be attended to by the call handling team, including but not limited to requests for repeat prescriptions, food orders, and telephone call backs.

We are incredibly proud of the patient and client care we provide, and this role requires the upmost professionalism, empathy and patience when dealing with our clients, who are calling on behalf of their beloved pets.

Our future colleague will have a strong background in customer service/reception and have excellent communication skills both on the phone and in writing.

​


Now let's delve into the nitty gritty, here is what we offer you:

The salary band for this position is £25,396.80 to £26,665.60 FTE depending on prior experience and qualification.

This is an onsite role at our central office in Woodford (on the Essex border), and options between 30-40 hours Monday to Friday available, with the earliest shift starting at 8am, and the latest finishing at 5pm.

A little snippet of the benefits you will receive:

-6.6 weeks annual leave including bank holidays (pro rata if part-time)
-Paid 30-minute lunch breaks 
-Generous colleague discounts
-The opportunity to join our private medical healthcare scheme on a reduced rate plus medical cashback incentives

If you can see yourself in this role press apply now, and within 60 seconds your application will be with our recruitment manager Rose. Alternatively, please feel free to email Rose directly at [email protected] for any other queries or to simply arrange a call and have a chat about other opportunities

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