Sales Assistant

SALES ASSISTANT (CHRISTMAS TEMP)

Since our founding, Millers Music has been at the heart of music in our community. We believe music is hugely important and our mission is to "inspire more musicians by making quality musical instruments and accessories accessible and sustainable for all". Our team has literally travelled the world in search of the very best products for our customers, combining them with an industry-leading retail experience and supportive community. We have created a culture that encourages innovation and self-improvement. We believe it is in this environment that our team can do their best work and in turn help more of our customers to achieve their goals. 

We have an exciting opportunity in our Showroom Team as a Sales Assistant this Christmas from November through to early January with the potential for a permanent role in the future. We are looking for an enthusiastic, responsible individual who loves music and can help to deliver an amazing retail experience. The role will involve communicating effectively, helping clients identify the right products or services, and supporting them with any after-care they require.

You will be given full training on our range of music and accessories. Whoever is successful will gain great experience, not only of the music industry, but also transferable skills in communication, sales, customer service, and organisation.

CLOSING DATE 5:00PM ON WEDNESDAY 5TH NOVEMBER. NO AGENCIES PLEASE.

ROLE SPECIFICATION:

Reports to: 

Commercial Manager

Location: 

Cambridge Showroom

Hours/Type: 

Part-time, Temporary, 25-35 Hours per week including Saturdays

Pay: 

£ per hour

Purpose of role:

• To deal with day-to-day enquiries and showroom tasks, ensuring a great customer experience.

Key Responsibilities:

• Meeting and greeting clients and customers in person and/or on the phone. Qualifying their enquiry, building trust whilst guiding customers through our sales or customer service processes to a successful outcome or referring to a specialist
• Maintaining showroom standards including cleaning, tidying, and organising music, accessories
• Calling piano tuning customers to schedule appointments
• Using our stock control system to help book in stock, process invoices and maintain product data
• Picking and processing web orders
• Answering the phone and triaging calls to the relevant team members
• Processing rental applications both booking out and returning
• Supporting marketing events and other in store activities
• Ensuring all company procedures and policies are followed in a timely manner
  
  

Education & Qualification:

• Educated to A-level or equivalent by experience
  
  

Knowledge & Experience:

Essential

• Enthusiasm for and passions for music

Desirable

• Previous experience in a Retail or Hospitality role
• Musical instrument experience i.e. playing any instrument
  
  

Skills:

• The ability to retain a variety of product information
• Ability to organise and prioritise a variety of tasks and responsibilities
• Excellent communication and presentation
• Excellent written communication
• Strong IT skills, full training will be given but you will be expected to operate a variety of different systems

Personal Qualities:

• Results-orientated: Takes personal responsibility and ownership for understanding requirements and delivering results
• Commitment to Customer Excellence: Putting customers at the forefront of all decisions and service delivery, going above and beyond to ensure customers are satisfied
• Communication: You select the right methods of communication for the right people at the right time, building long lasting relationships
• Trustworthiness: You are a reliable team member, delivering what you promise to our customers and our team
• Resourcefulness: Ability to analyse situations and solve issues, especially when it comes to the needs of our customers
• Focus: Makes time to complete quality work, able to prioritise
• Data-driven: Collects data, treating it as the valuable asset it is. Uses data and analysis to help make better decisions
• Selflessness: Put the needs of the business before yourself. Helps others in the team and our customers
  
  

Compensation and details of Employment:

• Basic salary commensurate with skills and experience in the range of £ per hour
• Hours: 25-35 hours per week (including Saturdays)
• Holiday: 20 days holiday a year plus Bank Holidays (pro rata) and additional "Birthday Bonus"