Retail Manager

6 hours ago

The Quay Brixham TQ AW UK, United Kingdom Rockfish Quayside Full time

Retail Production Supervisor

Location: Brixham

Reports to: Retail Manager

Join
Rockfish and help change the way people experience seafood in the UK.

We're looking for a dedicated, hands-on, detail-focused Retail Production
Supervisor to lead daily packing and fulfilment operations for the Rockfish
Online Seafood Market (OSM). This role ensures every order is packed to the
highest standard, dispatched on time, and delivered with the exceptional
quality our customers expect. If you thrive in fast-paced food production
environments, enjoy leading small teams, and care deeply about quality,
freshness and operational excellence, this could be the role for you.

You'll be part of a team
that's passionate about seafood, sustainability, and providing an exceptional
customer experience. This role offers the opportunity to take ownership of
vital daily operations, develop leadership skills, and contribute to a mission-driven
company making real change in the seafood industry. The role is located
opposite Brixham Fish market where our fish is bought every morning. This is an
early start The shifts are 5.30am until 2.30pm, including 30-minute break. The
working week runs from Monday to Friday and 42.5 hours per week with some
occasional weekend work with overtime available for busy periods and weekends.

What You'll Be Doing

Daily Packing & Fulfilment Operations

Lead and organise the
daily workflow in the packing room.Allocate tasks, monitor
progress, and adjust to meet order volumes.Oversee accurate and
timely order fulfilment to courier deadlines.Maintain exceptional
product presentation aligned with Rockfish brand standards.

Stock Handling & Product Quality

Manage daily stock
movement, correct storage, labelling, and FIFO rotation.Conduct product checks
and ensure everything meets Rockfish quality expectations.Work with the Retail
Manager to report non-conformances or quality issues.

Equipment, Systems & Cleanliness

Operate production
equipment confidently and adapt to new systems quickly.Keep digital records
accurate and up to date.Ensure the packing room
is clean, organised, safe, and compliant with EHO/SALSA standards.

Communication & Collaboration

Work with Customer
Service to resolve order queries or packing amendments.Liaise with Logistics
to support smooth courier handovers.Provide timely updates
on stock, orders, and operational challenges.

Health, Safety & Compliance

Maintain strict food
safety, traceability, allergen control and HACCP procedures.Carry out daily checks
and ensure safe working practices throughout cold-chain areas.

What We're Looking For

Strong attention to
detail and commitment to quality.Calm, organised and
effective under pressure—especially during peak periods.Confident leading a
small, hands-on team.Can do attitude Experience in seafood,
chilled packing or food production (advantageous).Clear communicator with
cross-functional teamwork skills.Reliable, punctual, and
focused on delivering exceptional customer experience.

Key Performance Indicators

Order fulfilment
accuracyQC pass rateCustomer quality
complaintsStock accuracyAudit compliance
(EHO/SALSA/MSC)Customer satisfaction

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