1st and 2nd Line IT Support Engineer

2 weeks ago

Manchester M, United Kingdom -bd8d-4fff-95cf-a714e6985427 Full time £25,000 - £27,000 per year

Job Overview

Antar Information Technology Ltd are seeking a dedicated and knowledgeable 1st and 2nd Line Support Engineer to join our Managed Services team. Established in 1984, Antar provide IT Managed Services, Cyber Security and Telecoms to our diverse range of SME clients. The successful candidate will be based at our offices in Sale, South Manchester and will work full-time Monday to Friday 9:00am to 5:30pm.

Duties:

This is a role that requires technical ability and good communication skills. You will be responsible for providing a high level of support to our clients (as well as our own internal systems).

Some of your duties will include:

· Configure and install various network devices and services (Draytek, Netgear, HP), routers, switches. Firewalls (Watchguard), VPN, QoS etc.

· Using our Remote Management and Monitoring platform to perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.

· Provide Level 1 and 2 support and troubleshooting to resolve issues.

· Collaborate with our other engineers to ensure a high level of service delivery to our clients.

· Cloud based telephony/SIP trunks configuration and support.

· Site visits to clients where necessary.

· Contributing to the development of our operating procedures, knowledgebase and documentation.

· Managing and supporting ours and our client's Microsoft 365 tenancies and applications.

· Configuring and supporting internet and associated connectivity services.

Requirements:

· Minimum of 2 years of experience in a 1st/2nd line support role

· Good knowledge of networking protocols such as TCP/IP, Ethernet, and HTTPS.

· Good understanding of Windows operating systems and server administration including AD, DHCP, DNS and Group Policies.

· Familiarity with virtualization technologies such as VMWare and HyperV.

· Good knowledge of cyber-security solutions (e.g. Sentinel One, BitDefender).

· This role involves frequent written and verbal communication; therefore, excellent English language skills are required.

· High attention to detail.

· Full UK driving licence plus own vehicle - Essential (we pay mileage and travel expenses for site visits)

If you are passionate about technology and enjoy helping others resolve their IT issues, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Discounted or free food

Experience:

  • IT support: 2 years (required)

Language:

  • Fluent English (required)

Licence/Certification:

  • Full UK Driving licence and a vehicle for use in work hours (required)

Work authorisation:

  • United Kingdom (required)

Work Location: In person

  • 1st/2nd Line IT Support Engineer

    3 days ago

    Manchester, United Kingdom ITECCO Full time

    Job Title: 1st/2nd Line IT Support Contractor Location: Manchester **Salary**: £140-£150/day Inside IR35 We are looking for an experienced and motivated IT Support Contractor to join my client's IT Services team in Manchester. As an IT Support Contractor, you will be responsible for providing 1st/2nd Line IT Support to their customers. This will involve...

  • 1st/2nd Line Support

    1 week ago

    Manchester, United Kingdom ITECCO Full time

    1ST/2ND SUPPORT ENGINEER - £120-£140/DAY - 3 MONTH (VIEW TO EXTEND) - MANCHESTER - INSIDE IR35 A major company in Manchester is looking to take on a 1st/2nd Line IT Support Engineer to help out on their service desk, the role is on a 3-month contract with a great view of extension! Key Skills Required: - Active Directory - Office 365 - Windows 10 -...

  • Desktop and Field Engineer

    1 week ago

    Manchester, United Kingdom Content+Cloud Full time

    **Desktop and Field Engineer - 1st and 2nd Line** Are you tired of seeing your colleagues through a screen and still love the flexibility of remote work? If you thrive in an environment where collaborating with a team is encouraged and engaging with clients on-site, then you have come to the right place. Your typical day will include providing second-line...

  • 1st/2nd Line IT Engineer

    2 days ago

    Manchester, England, United Kingdom technologE Group Full time

    Welcome to technologE, we believe that in a world where customers have become numbers, a personal approach is key to ensure you our customers get the most out of their technology solutions.From cloud migration to hardware procurement, we deliver I.T. solutions that evolve with our customers.The role:We are looking for a proactive and customer-focused 1st/2nd...

  • 2nd Line IT Support Engineer

    2 days ago

    Manchester M, United Kingdom K3 Capital Group Full time

    Please note this role is hybrid with 3/4 days per week based at our Bolton & Manchester officesWe are seeking an experienced IT Support Engineer to join our internal IT Service Desk team and provide 2nd Line IT support to our end-users across the K3 Capital Group of companies.The ideal candidate will proactively resolve issues and complete requests, ensuring...

  • 2nd Line Support Engineer

    3 weeks ago

    Manchester, United Kingdom Adria Solutions Full time

    2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key...

  • 2nd Line Support Engineer

    3 days ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key...

  • 2nd Line Technical Support Engineer

    1 week ago

    Manchester, United Kingdom Pearson Whiffin IT Full time

    A great opportunity has arisen for an experienced 2nd Line Technical Support Engineer to join my client at a time where they will invest, grow and transform their business to provide a better service to customers old and new. The 2nd Line Technical Support Engineer, working in a Service Desk environment, will report into the Technical Services Manager...

  • 1st Line Engineer

    1 day ago

    Manchester, United Kingdom Hunter Selection Limited Full time

    1st Line Support Engineer I am currently seeking a 1st Line Support Engineer to work in a well-established, independent local business. You will provide support to hardware and software products. You will also work on and fix Laptops and PC's, operating system faults, and you may be involved in mobile device repair, along with other additional...

  • 2nd Line Support Engineer

    1 day ago

    Manchester, United Kingdom Adria Solutions Ltd. Full time

    2nd Line Support Engineer My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly. You’ll act as a key...