Charity Shop Manager

Charity Shop Manager

Hours per week: Full Time, inc. Weekends & Bank Holidays

Contract: Permanent hours

Location: Grimsby and Surrounding Areas

If you are looking for a new challenge in a supportive environment,

then this maybe the role for you…

Contrary to the belief that Hospices are sad, depressing, and upsetting places to work, this is certainly not the case here at St Andrew's Hospice. We offer a warm, friendly, and nurturing environment where our patients, families and staff are at the heart of everything we do, in striving to make each day enjoyable for everyone.

The charity has a portfolio of over 20 retail units situated across the county and into the East Riding of Yorkshire, who generate around 40% of the charity's total income. The retail business includes a distribution warehouse, fleet of delivery vehicles, online trading presence and a range of general and specialist shops across the county and beyond.

This role requires a very special person who wants to make a real difference. Working alongside a friendly team of volunteers, the Charity Shop Manager ensures that the outlet is well run, well-stocked, safe, profitable and maintains the excellent reputation of the hospice through welcoming and thanking donors and those who volunteer their time.

Although charity retail experience would be an advantage, the role would also suit someone with a solid foundation in general retailing experience and / or a strong business background with a passion for charity, customer service. Training will be provided. As this role can be occasionally asked to cover other shops, a full driving licence and access to a car is desirable.

We want people to know that the Hospice is not a sad place, and our Hospice does not necessarily mean the end, it can mean healing and support and it can mean laughter, joy, making the most out of the time people have left. Having a role whereby you play a key part in providing, supporting and raising funds so we can give the best possible care to our patients and their families.

"As the Line Manager for this role, providing outstanding customer service is a passion of mine. The team and I get to make a real difference, and help generate the much-needed income that helps provide our wonderful services to our patients and families. I wear my badge with pride and I'm proud to be part of this dedicated team, who want to make a real impact and help make every day count. If you want to be part of this, then I would love to hear from you".

In return we offer you:

Competitive salary.

Paid Professional Registrations.

Bridge Tolls paid.

Contributory pension scheme.

Access to excellent staff benefits.

Long Service Reward Scheme.

Excellent annual leave.

Employee Assistance Programme.

Flexible Working.

Occupational Schemes.

Excellent CPD.

Life Insurance x 3 salary.

We would very much welcome applicants to look around our amazing facilities.

For further information contact: Retail Management Team or email

Closing date: 7th December 2025

Interview Date: 15th & 19th December 2025 @ St Andrew's Hospice, Grimsby

Visit: download and complete an application form

Completed applications to be returned to the HR Department

We reserve the right to extend, withdraw or close vacancies where necessary.

St Andrew's Hospice is an Equal Opportunities Employer it believes in treating everyone with dignity and respect and encourages applications from all sectors of the community.

Job Types: Full-time, Permanent

Pay: £24,254.00-£24,524.00 per year

Benefits:

• Company pension
• Free flu jabs
• Life insurance
• Referral programme

Experience:

• Retail sales: 1 year (preferred)
• Retail management: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 07/12/2025