Service Desk Shift Engineer x3

6 days ago

Wokingham, Wokingham, United Kingdom Adecco Full time £40,000 - £45,000 per year

Service Desk Shift Engineer x3 (24/7 Shift) - Wokingham

Working Pattern: 24×7 shift rotation (including days and nights)

£40,000 - £45,000 + shift allowance + perm benefits

We're looking for a motivated and capable Service Desk Engineer to join a dedicated Command Centre team supporting a major client. This role is ideal for someone with a foundation in infrastructure support who's eager to grow their skills in a mission-critical environment.

About the Role

As part of a centralised operations team, you'll support a wide range of systems and services, working across both BAU and project activities. You'll play a key role in ensuring systems remain stable, secure, and high-performing.

You will:

  • Deliver proactive and reactive monitoring of client IT systems on a 24/7 basis
  • Take ownership of assigned operational tasks through to completion
  • Perform infrastructure checks (servers, networks, cloud environments)
  • Conduct initial triage and apply known fixes where appropriate
  • Collaborate with internal and third-party support teams to resolve issues
  • Follow documented security and operational procedures
  • Contribute to meeting SLA and KPI targets
  • Create and maintain clear operational documentation
  • Identify service risks, issues, and opportunities to improve processes
  • Support knowledge sharing across the team

What You'll Bring

  • Experience working in an IT infrastructure or service desk environment
  • Strong desire to learn, develop, and progress your technical capabilities
  • Self-motivation and a proactive approach to problem solving
  • Good communication skills (written and verbal)
  • Ability to work effectively within a team
  • Strong attention to detail and time management
  • Ability to work under pressure and follow technical procedures
  • Interest in developing skills in areas such as DevOps, SRE practices, or container-based platforms
  • Curiosity about how end-to-end solutions work across development and operations

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