Team Manager, Financial Crime

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers

We're not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what it's like working at Monzo

Remote in the UK | £32,200 - £40,750 + Stock Options + Benefits

Our Financial Crime Team

Are you interested in leading a team in financial crime prevention?  Our Financial Crime Customer Operations team is at the heart of how we protect Monzo and our customers from financial crime like fraud and money laundering. 

Our Financial Crime team is at the heart of how we at Monzo protect our bank and protect our customers.  We're looking for individuals with a blend of experience in preventing financial crime and team leadership to join our Financial Crime Operations team as an anti-money laundering Team Manager.

Your team will consist of around 11 Financial Crime Investigators, and could be focused on a number of different AML tasks - including transaction monitoring, writing suspicious activity reports, account closures and escalations. 

As a Team Manager, you'll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes.

You'll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role. You'll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling.

Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you'll have the opportunity to help shape the team as it continues to grow.

You'll play a key role by...

• Managing the personal & professional development of approximately 11 Financial Crime Investigators.
• Fostering an empathetic, high-performance culture in the team.
• Providing technical coaching, feedback, and advice relating to financial crime tasks.
• Analysing and driving improvement in team performance, and reporting relevant insights.
• Monitoring and maintaining service level adherence on the work completed by the team.
• Aggregating feedback from the team, and ensuring it's passed on to inform business change.
• Communicating and embedding change within the team.
• Contributing to a strong control environment by minimising breaches and risk events.
• Reviewing complaints attributed to the team and identifying opportunities for improvement.
• Conducting job interviews for financial crime investigators and contributing to hiring decisions.
• Chairing employee relations cases and making decisions consistent with Monzo's values.
  
  

We'd love to hear from you if…

• You have at least minimum entry level financial crime/ AML/ fraud knowledge and have an understanding of current financial crime trends and typologies. 
• You have experience providing technical coaching and feedback.
• You're a clear and inspiring communicator, with excellent written and verbal English.
• You're empathetic and have a supportive approach to people leadership. 
• You're great at prioritising problems and assessing risk in an operations environment.
• You are passionate about working in a fast paced environment and comfortable with change.
  
  

Preferred Experience and Qualifications

• You have experience conducting investigations in an operational setting with subject matter expertise preferably in AML. 
• Recent experience with emerging financial crime trends and typologies.
• Experience leading teams of people (this does not need to be in financial crime or fraud).
• Experience managing employee relations cases.
• Experience taking individuals and teams from a position of underperformance to high performance.
• Experience accurately interpreting and representing complex management information. 
• Holds, or is happy to work towards, the ICA International Advanced Certificate in Anti Money Laundering, or similar industry qualification.
• Fluency in MacOS, Slack, and GSuite tools.
• Strong verbal and written English communication.

Not ticking every box? That's totally okay Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you

What's in it for you

£32,200 - £40,750 share options.

We guarantee to approve time off on your birthday if it falls on a day you're scheduled to work and it's outside of your training period.

This role is remote based in the UK

£1,000 learning budget each year to use on books, training courses and conferences

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

Plus lots more Read our full list of benefits.

The application journey has 3 key steps

• Application questions
• Video Call with a Recruiter
• Leadership/Technical Interview

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

We will close this advert once we have enough applications so please apply as soon as possible

#LI-DR #LI-Remote

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage