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Night Supervisor
2 weeks ago
We're Hiring: Night Supervisors
We're looking for a dedicated and confident Night Supervisor to join our growing team at Gretna Green Hotels. This is a fantastic opportunity to lead overnight hotel operations, enjoy quieter working hours, take on a rewarding leadership role, and have plenty of free time during the day.
Location: Gretna Green Hotels
Hours: 40 hours per week – between 10pm - 7am (including weekends & holidays)
Pay: £13.65 per hour
Reports to: Night Manager
Why Join Us?
- Free meals during your shift
- Free on-site parking
- 3% pension contribution
- Day off for your birthday – Celebrate your day, your way
- 25% staff discount on stays at our hotels
- Excellent Rota - Regular days off together and a four-day extended break every 5–6 weeks
About the Role
As a Night Supervisor, you'll be responsible for ensuring the hotel runs smoothly throughout the night. From leading and supporting the night team, to creating a safe and calm environment for both guests and staff, you'll play a vital role in overnight operations. You'll be the first point of contact for late check-ins and guest needs, overseeing nightly audits and security checks while providing clear handovers to the day team. With your calm, professional approach to any incidents or emergencies, combined with strong leadership and attention to detail, you'll keep operations running smoothly and set the stage for a successful day ahead.
Key Responsibilities
- Lead and supervise night operations across the hotel
- Maintain a safe, calm environment for guests and staff
- Welcome, check in, and assist late-night arrivals
- Complete nightly audits and deliver clear handovers
- Handle incidents, complaints, or emergencies with professionalism
- Oversee cleaning duties, public area checks, and deep-cleaning tasks
- Conduct regular security and cleanliness patrols
- Address basic maintenance or operational issues
- Communicate effectively with day teams for smooth transitions
- Provide bar service, prepare and deliver room service orders
- Set up function rooms for weddings and events
What We're Looking For
- A confident, natural leader with hospitality or front desk experience
- Excellent communicator with a guest-first mindset
- Cool-headed problem solver who thrives under pressure
- Hands-on and willing to help with practical tasks
- Confident using hotel systems
- Knowledge of fire safety, health and safety, and licensing laws
- Guided by our values: Kindness, curiosity, adaptability and delivering magical service with a future focused outlook.
Previous experience in hospitality, security, or a hands-on supervisory role is a plus. However, more important you character, curiosity and willingness to grow.
Ready to Lead Our Night Team?
If you're dependable, proactive, and love delivering outstanding service, this is your chance to step into a leadership role overnight. Join a team that values professionalism, kindness, and calm, confident leadership and make a real impact while enjoying quieter shifts and plenty of daytime for yourself.
Apply by: Tuesday 18th October 2025
Send your CV and short cover letter to:
Job Type: Full-time
Ability to commute/relocate:
- Gretna Green DG16: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work regular night shifts, including weekends and public holidays if required?
Experience:
- managing people: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
