ride host

5 days ago

London, Greater London, United Kingdom Merlin Entertainments Full time £13,490 - £34,880 per year
Ride Host

Location (Country-County-City) UK-LND-London

Job ID

Employment Type

Full-Time

Offer/Contract Type

Fixed End Date/Seasonal

Location Name

England

What you'll bring to the team

Ride Host

Location: London Eye

Hours: Minimum of 5 hours per week, with weekend work and availability to work over the Christmas period.

This is a seasonal role until 4th January 2026.

As one of the most iconic attractions in the UK, the London Eye offers guests a truly memorable experience. As a Ride Host you'll play a vital role in delivering this experience by ensuring every guest feels welcomed, safe, and well-informed. This position is ideal for individuals who thrive in a fast-paced, guest-facing environment and are passionate about creating magical moments for visitors from around the world.

  • Ensure safe boarding and disembarking of guests.
  • Maintain high standards of customer service in all weather conditions.
  • Engage with guests in a friendly and genuine manner.
  • Manage queue lines with a consistently positive attitude.
  • Promote London Eye products and encourage upselling of fast track/VIP and Cluster tickets.
  • Maintain operational assets (e.g., ticket scanners, search mirrors, queue barriers).
  • Highlight product benefits to drive sales.
  • Participate in training and support onboarding of new team members.
  • Communicate openly with colleagues and management.
  • Identify and report training needs.
  • Review and sign departmental risk assessments.
  • Train new team members using COSWPs and shadowing.
  • Report safety concerns and incidents appropriately.
Qualifications & Experience
  • Previous experience in a customer-facing role, ideally in a busy or outdoor environment.
  • Strong communication and interpersonal skills.
  • Ability to remain calm and professional under pressure.
  • Willingness to work flexible hours, including weekends and holidays.
  • A proactive and enthusiastic approach to guest service.
  • Basic understanding of health & safety procedures (training provided).
  • Comfortable working outdoors in varying weather conditions.
Benefits
  • Monthly Bonus based on guest satisfaction
  • 25% discount in our retail shops and restaurants and 40% off LEGO online
  • Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
  • Discounted rates at Merlin hotels all over the world
  • Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.49/Hr.

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