Master Technican

Master Technician

Citygate Kia, Slough

Basic Salary: £45,000 – £48,000 - Depending on qualifications

OTE: £60,000 uncapped

Role overview

We are seeking an Accredited Master Technician to assist in providing a high quality and efficient vehicle service offering for our customers. This role will offer you the opportunity to put your technical expertise to use and solve complex technical issues, whilst gaining new skills and exposure to new vehicle models and methods of working. As a Master Technician you will also provide guidance and coaching to less experienced team members.

Key responsibilities

Your key responsibilities as a Master Technician will be:

· Complete scheduled vehicle servicing in line with manufacturer guidelines

· Undertake diagnostic activities to identify causes and solutions for customer vehicle issues

· Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations for customers

· Liaise directly with customers and service advisors, providing outstanding customer service

· Ensure vehicle servicing activities are completed in a safe and high quality manner, in line with both internal and manufacturer requirements

· Participate in ongoing training and development to ensure product and service knowledge is up to date

· Contribute to local and companywide process improvements and innovations

· Mentor and provide guidance to apprentice technicians, where applicable

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

· Access to our in-house training academy for everyone

· Access to The Volkswagen National Learning Centre for specific roles

· Electric Vehicle (EV) Training levels 1- 4 for specific roles

· Internal career progression opportunities across our various brands and locations

· High street discounts

· Wellbeing portal

· Employee assistance programme

· Purchase, service and parts discounts

· Employee referral scheme

· Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme

About You

As a Master Technician, you will ideally have the following skills and attributes:

· Level 3 qualified vehicle technician with a full UK driving licence

· Brand accredited Master Technician is essntial

· Excellent problem-solving skills and strong attention to detail

· MOT Tester certification would be useful but isn't essential

· A strong customer service focus with the ability to communicate technical information to a non-technical audience

· Outstanding organisation and time management skills with the ability to work to deadlines

· Excellent problem-solving skills and strong attention to detail

Why Citygate

Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Enhanced maternity leave
• Health & wellbeing programme
• Life insurance
• Referral programme

Work Location: In person