Senior Account Manager

2 days ago

London Area, United Kingdom Espire Infolabs Full time

Espire Infolabs is hiring for Senior Account Manager role for London, UK location,

Job Role:
Senior Account Manager – Software & Services (EMEA/Europe Focus)

Location:
London, UK

Experience:
10–12+ years

Industry:
IT Services / Software Solutions

Job Summary:

We are seeking a seasoned
Senior Account Manager
with extensive experience in software and services sales in the European market. The ideal candidate will have a strong track record in
managing key accounts, driving client satisfaction, and expanding business within existing clients
. Exposure to the broader EMEA region is advantageous.

The role requires deep expertise in
Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions
across multiple technology platforms, with a focus on the
Retail, Supply Chain, and Logistics domains
.

Key Responsibilities:

  • Serve as the primary point of contact for assigned key accounts in Europe/EMEA.
  • Build and maintain strong, long-term relationships with C-level and senior stakeholders.
  • Understand client business needs and align company solutions to drive value and outcomes.
  • Collaborate with Pre-Sales, Delivery, and Product teams to ensure successful solution implementation and client satisfaction.
  • Identify opportunities to
    expand within existing accounts
    through upselling, cross-selling, and solution adoption.
  • Monitor account health, track KPIs, and prepare regular reports on account performance.
  • Act as a trusted advisor to clients, providing insights, recommendations, and strategic guidance.
  • Represent the company at industry events, client meetings, and strategic workshops.

Key Skills & Competencies:

  • 10–12 years of experience in software and services sales/account management in the European market; EMEA exposure is a plus.
  • Strong experience managing key accounts, with proven ability to retain and grow client relationships.
  • Deep knowledge of
    Customer Experience Management, Platform Engineering, Data & Integration solutions
    .
  • Experience in
    Retail, Supply Chain, and Logistics
    domains is highly desirable.
  • Excellent negotiation, presentation, and communication skills.
  • Strategic thinking, problem-solving, and ability to manage multiple accounts simultaneously.
  • Customer-focused mindset with strong business acumen.

Education:

  • Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field. MBA is a plus.

Why Join Us:

  • Opportunity to work with global clients and cutting-edge technology solutions.
  • Collaborative and high-performance work culture.
  • Competitive compensation and benefits aligned with experience and performance.

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