FICS Co-ordinator

Job Overview

We are seeking a highly motivated and organised Coordinator to join our team. The ideal candidate will possess excellent communication skills and the ability to multitask effectively in a fast-paced environment. This role requires a proactive approach to managing various tasks and responsibilities, ensuring smooth operations and high levels of customer satisfaction.

Key Tasks & Duties

• Management of all rotas for all services within FICS
• Liaising with the three Farnham GP practices regarding clinical rotas for FICS
• Responsibility for booking Locums when necessary to ensure continuous service for Practices and patients
• Creation and distribution of weekly Practice allocation lists
• Monitoring annual leave and sickness, including clinicians and staff
• Responsibility for booking and managing Health Checks into FICS as per Practice requirements
• Creating new clinic templates when required and maintain/edit current clinics
• Running relevant reporting for performance statistics
• Troubleshooting IT systems in accordance with FICS requirements
• Providing administrative support to FICS Manager if required
• Managing HR Admin for FICS/PCN staff, new recruits and clinicians working in FICS, including system access and induction programmes

Other Tasks & Duties:

• Attend staff meetings, mandatory training and other team/FICS events from time to time
• Maintain patient confidentiality at all times
• Maintain a high standard of accuracy for rotas for all services in FICS
• Maintain the security of the building and personnel by following correct procedures
• Other ad hoc duties as required and agreed with the FICS Services Lead

Personal Qualities/Abilities:

• Good standard of education
• Smart appearance and manner
• Good written and verbal communication skills
• Friendly and helpful approach
• Good telephone manner
• Flexible attitude and willingness to work effectively in a team
• Ability to use own initiative, to work under pressure and remain calm
• Ability to learn new skills
• Flexible, ability to work additional hours

Skills/Experience/Knowledge:

• Customer service experience or working with the general public.
• Strong IT skills. Competence in the use of IT systems with the ability to learn new software quickly and accurately; a good working knowledge of MS Office and EMIS would be an advantage.
• Understanding of confidentiality. The post-holder will have a demonstrable understanding and appreciation of how all information from any source is protected, including confidential information relating to patients, their carers, FICS staff and other healthcare workers; information relating to FICS as a business organisation.
• A demonstrable knowledge of Health and Safety in the workplace and understanding of how to promote and maintain their own and others' health, safety and security.
• An understanding of the application of equality, diversity and rights of patients, carers and colleagues.
• A willingness and commitment to own continuing professional development including participating in training programmes implemented by the organisation.
• A commitment to maintaining quality within the organisation.
• An understanding of the importance of effective communication within the team.
• Legible handwriting.

Contracted Hours of Work:

FICS operates from Monday to Friday 8.00 am to 8.00 pm and Saturday mornings/afternoons with various shift patterns required to ensure service cover. It may be possible to work 2 shift patterns in one day subject to discussion. Flexibility to work additional hours is essential to cover holidays and sickness.

If you are passionate about coordination and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity

Job Types: Full-time, Permanent

Pay: From £14.00 per hour

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Job Types: Full-time, Part-time, Permanent

Pay: From £14.00 per hour

Benefits:

• Company events
• Company pension
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Ability to commute/relocate:

• Farnham, GU9 9QS: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person