Rooms Controller

Let your passion for discovery become a career. Explore, discover, share, and inspire at St Pancras London

St. Pancras London is a five-star hotel that fuses Victorian elegance with contemporary luxury. It is home to 38 opulent Chambers Suites and 207 stylish guestrooms, offering refined comfort with modern amenities. Guests can enjoy superb dining and expertly crafted cocktails in a unique selection of restaurants and bars, unwind at the serene St. Pancras Spa, or host events in elegant meeting rooms, including the historic Ladies Smoking Room. Ideally located beside St. Pancras International, the hotel is a gateway to memorable experiences in the heart of King's Cross. From its Grand Staircase to its world-class service, St. Pancras London is more than a place to stay – it's a place to belong, grow and be part of something extraordinary.

What is in it for you: 

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• 28 days holiday (including Bank Holidays), with increasing entitlement based on length of service.
• Annual Performance Review pay adjustments.
• Complimentary gym and spa access.
• Free meals while at work.
• Dry-cleaning service availability for uniforms. 
• Complimentary enrolment in BenefitHub, granting unlimited deals from various retailers and more.
• 50% discount at any of the St. Pancras outlets.
• Marriott Discount Card offering benefits on hotel stays, room upgrades, gift shop purchases, and F&B across 130 countries.
• Travel ticket season loan.
• Life Assurance Scheme
• Cycle to work scheme.
• Employee Assistance Programme access.
• Mental Health First Aiders within the team
• Comprehensive Training and Development programme participation.
• Awards and recognition celebrations, among many other benefits
• Outstanding Wellness program 

Position Summary

As our Rooms Controller at St. Pancras London, you are responsible for coordinating the hotel's daily room allocations and ensuring seamless collaboration between Front Office and Housekeeping. This role manages inventory systems, guest preferences, upgrades, and operational needs. The Rooms Controller works closely with the Front Office leaders to deliver accurate, timely, and efficient room assignments that support exceptional guest experiences and smooth departmental operations.

 Responsibilities: Here's what your journey with us entails

• Efficiently oversee daily room allocations, queues, mobile check-ins, early arrivals, and In-Gauge upgrades, ensuring accuracy and timely communication with Housekeeping and Front Office.
• Maintain full control of room inventory in Opera and MARSHA, opening or closing categories based on business needs and pick-up patterns.
• Ensure all systems, room statuses, and allocation processes remain accurate, compliant, and audit-ready. Conduct regular checks to prevent discrepancies between Housekeeping and Front Office, resolving issues quickly and effectively.
• Deliver an exceptionally high standard of five-star luxury lifestyle service for every guest interaction.
• Handle clear, consistent communication with all internal departments related to room readiness, guest expectations, and operational priorities.
• Maintain professional grooming, body language, and communication that reflect the St. Pancras and Marriott brand at all times.
• Use your system knowledge and problem-solving skills to support seamless front-of-house operations.
• When required, support the Front Office Team by covering Reception, Guest Services as directed by Management
• Ensure full mastery of the Rooms Controller task list and deliver all responsibilities consistently on every shift.

Join Our Team: Ready to be part of a dynamic team dedicated to shaping the future of luxury hospitality? If you thrive in a fast-paced environment and are passionate about making a difference, we want to hear from you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.