Energy Customer Care Advisor

5 days ago

Leeds, Leeds, United Kingdom Michael Page Full time £31,000 per year

Michael Page have partnered with a reputable organisation within the Utilities Sector the business are looking for an Energy Customer Care Advisor to join their team to start asap on a permanent basis.

This would be an excellent opportunity for someone experienced within Energy or an experienced customer service professional looking to get into the industry

If you are passionate about supporting customers please apply now

Client Details

Michael Page have partnered with a reputable organisation within the Utilities Sector the business are looking for an Energy Customer Care Advisor to join their team to start asap on a permanent basis.

This would be an excellent opportunity for someone experienced within Energy or an experienced customer service professional looking to get into the industry

If you are passionate about supporting customers please apply now

Description

As an Energy Customer Care Advisor you will be supporting and providing assistance to customers with their meter queries.

You will be investigating meter queries and any discrepancies working alongside the offshore customer service department to come to a quick resolution and ensure an excellent experience is provided.

The role will be extremely varied alongside supporting with meter installations booking in works and providing support to engineers to solve any issues.

Will include analysing data and producing reports alongside general administrative duties required for the team.

Profile

Energy and meter experience desirable but not essential and the business will consider customer service candidates from a variety of backgrounds

Excellent communication and a confident communicator

Analytical and an excellent problem solver

Good attention to detail and organisation

Able to work towards targets and service level agreements

Passionate about delivering the best experience

Job Offer

Salary of up to £31000+ reputable business within the Energy Sector+ full training provided+ excellent progression and development+ central location in Leeds+ free parking+ exceptional benefits package+ superb offices and facilities+ excellent team and culture+ no shift patterns or weekends+ immediate start and interview

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