IT Support Technician

2 days ago


Altrincham, Trafford, United Kingdom Forward Role Recruitment Full time £32,000 per year

IT Support Technician (1st/2nd Line) – Altrincham – Hybrid (2/3 days on site) - £32K

You must have a full UK driving license as you will occasionally travel to other sites (non-negotiable)

A major brand with ambitious growth and sustainability plans are looking for their next IT Support Technician (1st/2nd line) to support their team through a period of transformational change. You will work closely with regional teams and their managed service provider to ensure smooth delivery of IT solutions.

What's in it for You?

  • Salary up to 32K DOE
  • Hybrid working (2/3 days on site)
  • 33 days holiday
  • Sick pay
  • Enhanced maternity and paternity leave
  • Employee discount
  • Well-being programme
  • Cycle to work scheme
  • Celebration leave
  • Free parking
  • Company events
  • Training and development support

This role is ideal for:

  • Someone passionate about delivering excellent IT service
  • Technicians who enjoy working across varied technologies
  • Someone looking for growth within a supportive, service-focused team

Essential:

  • Minimum 1- 2 years in a similar IT support role
  • Full UK driving licence (occasional site visits required)
  • Strong customer service and communication skills
  • Strong hands-on experience with Windows OS, hardware builds, and troubleshooting
  • Proficiency with Microsoft Office 365 administration
  • General networking skills including Wi-Fi connectivity and user support
  • Experience working to KPIs and SLAs
  • Analytical mindset and ability to make sound decisions under pressure
  • Flexible and adaptable in a fast-paced environment

Nice to have:

  • Experience with Microsoft Intune and Apple Business Manager
  • Familiarity with cloud technologies (Azure is a plus)
  • ITSM tool experience

Apply Now

If you're ready to take the next step in your IT career with a growing retailer, I'd love to hear from you.
APPLY NOW
or email

*Please note you must have the right to work in the UK permanently, no visa sponsorship can be provided*

IT Support Technician (1st/2nd Line) – Altrincham – Hybrid (2/3 days on site) - £32K



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