Business and Information Officer

About The Job
Salary: £30,024 - £32,597 a year pro rata
Hours per week: 37
Contract type: Fixed Term for 5 months
This position is available as a secondment opportunity for up to 5 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager's permission.
This role is all about providing the kind of business support that keeps services running smoothly and effectively.

You'll be helping to shape documentation, procedures and frameworks that underpin the delivery of vital services, while also being a point of contact for schools, providers, external agencies and the public. That means some days you'll be deep in planning and organising your workload to meet tight deadlines, and on others you'll be responding to queries or complaints with clarity, accuracy and professionalism.

The work is varied and requires you to be methodical and detail-focused, but also confident enough to adapt quickly when priorities change. You'll be part of a team that values cooperation and support, but you'll also have the freedom to work on your own initiative.

Please note this role does not attract sponsorship.
About You
You'll bring with you proven experience in business support, ideally within an education setting or in a role where partnership working has been key. You're someone who can communicate confidently with a wide range of people, whether it's colleagues, schools, external partners or members of the public. Writing clearly and concisely comes naturally to you, and you're just as comfortable explaining complex information as you are listening carefully and responding with empathy.

Staying organised is second nature, and you thrive when managing competing deadlines without letting standards slip. You're methodical, accurate and numerate, and your strong interpersonal skills help you maintain positive relationships even under pressure. Importantly, you have an eye for fairness and equality, and you're not afraid to challenge discrimination where you see it.

This is a public facing role so you'll need to show off your fluency in speaking and writing English

About Us
Our ambitious
Luton 2040 Vision
– that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in A person's criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits
We offer a range of excellent staff benefits which include:

• From 25 to 32 days' annual leave: linked to length of service and grade
• Buying annual leave scheme: buy up to 20 days additional annual leave
• Career Pathways: step up in your career or move into a specialist area
• Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
• Generous relocation package: up to £8,000 (subject to eligibility)
• Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
• Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
• Training and support: unlimited access to development courses, mentoring and support and clear career pathways
• Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
• Arriva Travel Club: great value savings on local bus travel

How To Apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out

Our 'How to apply' page has more tips to help with your application: How to apply