Technical Customer Services specialist

Come join our awesome team in a fun, fast-paced office At IONOS, we provide 24/7 support to our customers through Phone, Email, Chat, and Social Media. To do this we need talented, friendly, and adaptable people with a passion for IT and Customer Service.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

This is the perfect opportunity if you're a recent graduate, looking for a career change, or want to gain more experience in a tech company. We care about people and believe that having the right mindset is key to success. If you think you have the skills or experience to thrive in this role, we'd love to see your application.

Please note: The internet doesn't sleep, and sometimes our customers don't either To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that includes weekends.

As a Customer/Technical Support Specialist, you'll help our customers with any account or technical issues they might have with our Server products, all while keeping that great customer service vibe going. We also need you to think ahead for our customers. With all the services we offer, you'll help them find the right solutions and keep them in the loop. And hey, if they upgrade their services or try something new, you'll earn some commission too

Never done this job before?

We're big fans of learning and growing, so we'll provide plenty of training for our new team members. You'll kick things off with a three-month development program, and we'll keep supporting you as you grow your skills. If you're excited to learn and want to sharpen your technical and customer service skills, we'd love to see your application

Here's what we're looking for:

• Previous experience in a call centre, or customer service environment
• Excellent written and verbal communication skills
• Comfortable with upselling to help solve our customers needs
• Strong problem-solving and analytical skills
• Ability to learn under pressure in a fast-paced environment
• Self-motivated with the desire to succeed
• Experience and confidence in handling difficult customers is advantageous

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance.  We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

• Earn a £27,000 basic salary plus UNLIMITED sales commission
• Annual salary reviews
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle scheme
• Free Parking
• Refreshments in break rooms
• Social events and fitness groups

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and the benefits of being part of the IONOS Group, the growth opportunities are endless

So, like the sound of working at IONOS? We don't blame you, we think it's pretty great too 

Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next.

We can't wait to hear from you

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated employee by a third party agency and/or search firm without a valid written & signed search agreement will become the sole property of IONOS. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.