Operations Partner

Job Title: Partner - Operations

Location: Edinburgh / Glasgow - Hybrid

Salary: £30,000-£40,000

Who we are…

We're an award-winning Tech Consultancy, focused in Quality Engineering on a mission to become the UK's #1.

Over the past 6 years, we've redefined what quality and testing look like at 2i and to our clients. Born from a desire to view quality holistically across the entire SDLC, our Quality Engineers are at the heart of delivering world-class consultancy services.

Why Us?

At 2i, we put people and quality at the heart of everything we do. Proudly certified as a "Great Place to Work", we are the chosen employer of around 250 people and we're continuing our growth We invest in our people and are recognised as one of the best places for development and wellbeing.

We recently announced our eight-figure private equity funding injection as we aim to increase our revenue by more than £50m in the coming years, which is where you come in…

What you'll be doing

The Client Business Support (CBS) Partner is a central player in 2i's growing Operations function. This is designed for a professional who can provide high-quality, consistent business support across multiple client accounts, enabling Account Managers to focus on relationship management and strategic client delivery.

This role will combine data-driven analysis, process excellence, and client-facing administration, ensure seamless operational support while identifying opportunities for process improvement and operational scaling.

You will partner closely with account managers and delivery leads, managing day-to-day client business support, overseeing operational workflows, and providing actionable insights from complex data sets.

Responsibilities

You'll play a key role in ensuring the consistent, high-quality delivery of services across the Business Operations function and take ownership of day-to-day data analysis and process management, working closely with teams across the entire organisation.

• Client Business Support

• Act as the first point of contact for administrative and operational client needs.

• Ensure consistent delivery of processes, including timesheet administration, holiday management, contract tracking, and statement of work (SOW) support.

• Collaborate with Account Managers on contractual onboarding, POs, and SOW execution, providing oversight and governance.

• Data Analytics & Management Information

• Analyse multiple data sets, including workforce, financials, and project performance.

• Deliver MI reports and insights to inform business decisions and client performance.

• Identify trends, anomalies, and opportunities to enhance efficiency and client satisfaction.

• Workforce Management & Resource Allocation

• Support workforce planning, scheduling, and resource allocation across client accounts.

• Ensure accurate demand tracking and raise resource needs through enterprise tools.

• Process Improvement & Governance

• Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices.

• Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation.

• Stakeholder Coordination

• Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders.

• Run regular check-ins and ad hoc communications to keep client operations aligned with business priorities.

• Team Leadership & Collaboration

• Line manages junior administrators where applicable.

• Support colleagues in building data-driven and process-focused operational excellence.

Day-to-Day Activities

• Deliver high-quality client support across accounts to free Account Managers for relationship-focused work.

• Analyse timesheets, holiday allocations, financials, and project performance to provide actionable insights.

• Onboard new clients, ensuring smooth contractual and operational integration.

• Support enterprise tooling migration and data analysis in NetSuite or similar systems.

• Recommend and implement process improvements and operational efficiencies.

What You'll Bring

At 2i, we value proactiveness and fresh perspectives. So, whilst we have established processes for managing and delivering our work, we're always looking for ways to evolve. You'll bring new ideas, spot ways to improve efficiency and challenge the way things are currently done to make them better.

Essential

• Experience in client business support, junior account management, or customer success roles.

• Strong administrative and analytical skills, preferably in consultancy or multi-client environments.

• Familiarity with workforce management, enterprise tools, or recruitment operations advantageous.

• Demonstrated ability to balance stakeholder communication with operational execution.

• Experience delivering MI reports and analysing complex datasets.

Personal Qualities

• Team player with high interpersonal skills.

• Resilient, proactive, and self-motivated.

• Data- and process-driven, with a mindset for continuous improvement.

• Ability to translate complex information into actionable insights.

Qualifications / Experience

Essential:

• Ability to work at pace in a fast-moving, transformational environment.

• Data analysis and MI production (NetSuite or similar ERP/CRM experience advantageous).

• E-signature platform workflow experience (Docusign experience preferred)

• Excellent written and verbal communication, confident engaging stakeholders at all levels.

• Strong organisation, prioritisation, and attention to detail.

• Experience in process improvement, PMO, or BA responsibilities.

Desirable:

• 1–2 years in Business Operations, with responsibility spanning multiple client accounts.

• Experience in recruitment, consultancy, or customer success functions.

What we can offer you...

• Career development pathways tailored for your personal and professional learning within 2i, giving clear direction for your career with us

• 26 days of annual leave + the option to buy and sell holiday (up to 5 days)

• Private Health Care + access to other mental health and wellbeing services including Gym Memberships, Counselling, Cycle to Work Schemes + many more

• Individual and Company related performance bonus

• Flexible working in a hybrid environment across the UK

What if you are a partial fit?

Curious? We want to hear from you

We don't believe in the "perfect" hire. What we do believe in is the benefits of creating a team built of different perspectives, backgrounds, career paths and ways of working. What we value most are team players who are eager to take their growth into their own hands and utilise the people around them.

We're committed to inclusion

We believe that diverse teams make better decisions, are more creative, and build enriched cultures. That's why we're committed to creating an inclusive workplace where everyone feels they belong.

We have a dedicated Diversity & Inclusion Guild and a Neurodiversity Guild, both led by passionate employees who help shape our thinking and actions in this space.

We welcome applications from people of all backgrounds, identities, and experiences. If there's anything we can do to make the recruitment process more accessible for you, please let us know.

You can find out more about our approach to inclusion in our Employee Handbook.