Customer Support Officer

6 days ago

Folkestone CT, United Kingdom Folkestone & Hythe District Council Full time £25,344 - £31,247 per year

Employer:

Folkestone & Hythe District Council

Salary:

£25,344 - £31,247 (Grade C/D) Depending on skills and experience

Location:

Civic Centre, Castle Hill Avenue, Folkestone, Kent, CT20 2QY / Flexible

Contract:

Permanent

Working Pattern:

Full Time

Hours:

37 hours per week.

DBS Check:

Yes

Closing Date:

26/11/2025 at 23:59

Reference:

SR/25/326043

Recognised by Best Companies as an outstanding organisation to work for, we have a focus on staff engagement, health & wellbeing and development. We offer a benefits package that includes corporate membership and reward schemes, an Employee Assistance Programme and access to the Local Government Pension Scheme.

We are looking for a full-time Customer Support Officer to work with an empowered and multi-skilled team, where you will provide a professional and efficient first point of contact for a range of council services across all access channels – whether online, through web chat and social media, over the telephone or in person at our Customer Access Point, this is a role full of variety, that has a real impact on all of our service users.

This vacancy has arisen in the Housing part of the team and further information regarding the details of this area can be found in the relevant section of the Job Description. You will process enquiries and applications using technical knowledge, business rules, statutory guidance, policies and internal procedures

You will need to have some recent and relevant experience in a customer service environment and be a competent and confident user of IT. But above all else, if you've got the ability to work on your own initiative as well as part of a busy cross functional team, have excellent communication and interpersonal skills, and are passionate about putting our customers first, then we want to hear from you.

For an informal discussion about this role, please contact alana.-

The closing date is 23:59 on 26th November 2025.

Interviews are expected to take place in the week commencing 8th December 2025.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications.

How to apply

Please apply online via the link provided below. Please note that we do not accept CV's without a fully completed application form.

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