Business Support Officer

Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life's most difficult circumstances.

With over 90 years of experience, we're known for our relationship-based approach. Whether it's in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care. 

It's not just care. It's HammondCare.

Business Support Officer Care Navigation- what's involved in the role?

The role of the Business Support Officer (BSO) Care Navigation works within the Mission and Mission in Action of HammondCare to ensure that all home care services are tailored, personal and delivered to the highest standards. The broad range of administration activities delivered by our BSO's, for our teams, potential clients, clients, representatives, and contractors are delivered locally and centrally and is a key role that seamlessly support areas and regions and the functions with strong administration delivery. The BSO role has various contact points and may support one or more of the following areas across HammondCare at Home (HCAH), which operate both locally and/or centrally:

• Care Navigation

The various administrative activities in HammondCare at Home are the cornerstone to all day-to-day operations and planning activity that supports broadly across our care teams, the teams supporting client care, potential clients, and our contractors, who assist us providing care and planning for care and services.

Key Focus Areas:

• Provide reliable and consist administrative support for colleagues, potential clients, clients and their representatives and contractors across our Care Navigation Service, Partner Services and Areas/Regions

• Work closely with colleagues and team for best practice, consistent ways of working to see HammondCare meet regulatory, service and care requirements across our teams.

• Support and drive positive communication, collaboration and engagement across the team directly supported as well as internal and external stakeholders.

• Be able to focus on stream activity and ready to support on occasion in other streams for seamless administration and support activity across HCAH.

What do you need to apply?

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action

• Previous experience in an administrative role or similar

• Demonstrated proficiency in managing inbound and outbound calls, addressing inquiries, and providing information effectively.

• Knowledge of relevant compliance requirements with the Aged Care sector

• Demonstrated commitment to excellence in customer service principles to ensure the consistent provision of exceptional service to internal and external stakeholders.

• Willingness to complete mandatory MACLearning requirements in the MACLearning portal (Care Navigation Service only)

Desirable:  

• Certificate III in Administration, Aged Care, Project Management ,Certificate IV or Diploma in Aged Caror similar

• Knowledge of the Home Care Package Operations Manual

• Knowledge of the Aged Care Quality Standards

• Ability to familiarise with the HammondCare Aged Care Enterprise Agreement 2023

Benefits

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including: 

• Market leading remuneration

• Salary packaging; $15,900 annually for living expenses, plus up to $2,650 each year for entertainment benefits.

• Flexible hybrid work arrangements in a friendly workplace with an emphasis on work life balance

• Additional training & career development opportunities

• Leave benefits – purchased additional annual leave

• Reward and Recognition Program

• Fitness Passports: Full facility access can include gyms, group classes and pools for yourself and your family.

• Free independent and confidential counselling sessions and free wellbeing resources and webinars available through our Employee Assistance Program in multiple languages.

• Exclusive discounts at MyCar; Servicing, Brakes, Repairs, and Tyre Care Plans

• Exclusive commercial discounts for JB HI-FI and The Good Guys

For any specific queries please contact

All short-listed applicants for these positions will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.