Front of House Receptionist

1 week ago

Rugby CV PH, United Kingdom London Nail Salon Full time £28,000 - £35,000 per year

Job Opening: Front of House Ambassador Imperial Nail Studio: Committed to Elevating Self-Belief and Self-Confidence

Imperial Nail Studio —_ Where Confidence Meets Luxury_

Imperial Nail Studio is a premier beauty destination dedicated to empowering individuals by celebrating their inherent value and unique strengths. Guided by our purpose — to Elevate Self-Belief and Self-Confidence — we cultivate a luxurious, welcoming environment where every guest feels supported, inspired, and confident.

We are seeking a polished, professional, and detail-oriented Front of House Ambassador to be the first point of contact for our guests. This role is pivotal in creating a seamless, elevated experience and ensuring operational excellence across the studio.

Role Overview

As our Front of House Ambassador, you will embody the warmth, professionalism, and refinement that define the Imperial Nail Studio experience. You will ensure every guest feels valued, every service flows smoothly, and our studio maintains its high standards of excellence.

This role requires exceptional communication skills, strong organizational ability, and a proactive approach to guest service and studio operations.

Key Responsibilities

  • Guest Reception & Service -Welcome every guest with elegance, warmth, and professionalism
  • Deliver a first impression that reflects our luxury brand and core values
  • Studio Presentation & Cleanliness
  • Maintain immaculate hygiene and organization across all studio areas
  • Oversee reception, service stations, pedicure suites, washrooms, and stockroom
  • Service Preparation & Flow
  • Prepare technician workstations ahead of appointments for seamless service delivery
  • Ensure smooth transitions and timely service throughout the day
  • Refreshments & Hospitality
  • Prepare and serve guest beverages with attention to detail and presentation
  • Follow hygiene standards
  • Guest Communication & Relations
  • Handle in-person, phone, and social media inquiries with professionalism and courtesy
  • Address and resolve guest concerns promptly to maintain satisfaction
  • Digital & Social Media Support
  • Assist in creating and posting visually polished, on-brand content throughout the day
  • Team Collaboration & Quality Assurance
  • Work closely with nail technicians to uphold service timelines and quality standards
  • Operational Flexibility
  • Provide support across the studio as needed to ensure smooth operations

Ideal Candidate Profile

  • Values Alignment: Strong commitment to our mission of elevating self-belief and confidence
  • Professional Communication: Exceptional verbal and written skills, friendly yet polished demeanor
  • Service Experience: Prior hospitality, luxury, or high-end customer service experience preferred
  • Attention to Detail: Meticulous, organized, and able to thrive in a fast-paced environment
  • Safety Awareness: Knowledge of hygiene and health & safety protocols is advantageous
  • Schedule Flexibility: Availability during evenings and weekends

Why Join Imperial Nail Studio

  • At Imperial Nail Studio, we provide a refined, supportive, and growth-oriented work environment. We celebrate professionalism, nurture talent, and encourage career development — all while delivering an exceptional luxury experience to every guest.

Job Type: Full-time

Pay: From £105.00 per day

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • On-site parking
  • Store discount

Work Location: In person

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