Product Performance Coordinator

12 Month FTC/ Secondment (Maternity Cover) 

Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? We're looking for a Product Performance Coordinator to help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance.

In this exciting and varied role, you'll:

• Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
• Support the development and delivery of enhancements to the V12 App and other digital platforms.
• Lead marketing and servicing campaigns to boost app adoption and customer engagement.
• Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
• Translate customer behaviour data into actionable insights that drive innovation.
• Submit business change proposals and support their implementation.
• Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and business expectations.

• Experience working with digital products or customer-facing platforms, ideally in financial services.
• Strong analytical skills with proficiency in Excel and a knack for turning data into clear recommendations.
• Excellent communication and stakeholder management skills.
• A proactive, detail-oriented mindset with the ability to juggle multiple priorities.
• Familiarity with regulated environments and customer journey mapping is a plus.
• Understanding of personal finance products is desirable.

Experience with the following tools is beneficial:

• Excel – for data manipulation and performance tracking.
• Power BI – for dashboard creation and KPI visualisation.
• SQL – for querying and extracting data.
• Google Analytics – for monitoring digital engagement.
• Figma – for collaborating on UI/UX design.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we've been helping customers and businesses fulfil their ambitions since In that time, we've learned that we're more than the sum of our parts. We're a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That's why Secure Trust Bank Group nurtures differences. We understand that we perform better because we're not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We're an award-winning bank providing savings accounts and lending services to over one million customers. We're Secure Trust Bank Group. We embrace difference.

Our customers are at the heart of everything we do, but we can't achieve our customer focused strategy without the right people in our team.

At Secure Trust Bank, we know that people are our biggest investment, which is why a career with us is not just a job. It's the chance to be part of something bigger, to add real value to the Bank and help us constantly improve, in order to achieve our ambition of becoming the best bank in Britain. We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Group's core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. So join us as we strive to Grow, Sustain and Love the way we work.