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Customer Due Diligence Analyst

2 weeks ago

Gibraltar, United Kingdom LiveScore Group Full time

Customer Due Diligence Analyst - Nights

Gibraltar

Hybrid working: 4 days in the office per week

The Role

As a CDD Analyst on our night team, you will be at the forefront of our compliance efforts, protecting our platform from financial crime. You will handle Customer Due Diligence (CDD) investigations, focusing on high-risk accounts and multi-layered transaction patterns. In this role, you will also be responsible for mentoring junior analysts, ensuring the quality and consistency of our KYC and AML processes across multiple jurisdictions, including the UK, Bulgaria, South Africa, Ireland, and Nigeria. Your expertise will be crucial in shaping a secure and transparent betting environment for our customers.

At LiveScore Group, we're the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We're proud of the high ratings for our commitment to excellence and fuelling fans' passion for sport, driving us to the top.

We don't just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it's our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition. As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives, and skills. If you're good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.

We know that job descriptions can sometimes seem daunting, and you might not feel you tick every box. But, if you're passionate about the role and have relevant experience, we want to hear from you

Key Responsibilities

  • Conduct thorough investigations into suspicious alerts, resolving complex transactions and high-risk scenarios with precision and discretion.
  • Perform manual KYC checks, including validation of identification documents and proof of address. Oversee automated onboarding tools and investigate flagged or mismatched data.
  • Mentor junior analysts to enhance their investigative and analytical capabilities. Serve as an escalation point for complex or sensitive cases.
  • Document findings meticulously, prepare case files for potential escalations or audits, and maintain organized records to ensure compliance with regional regulations.
  • Collaborate with AML Lead Analysts to standardize procedures, address knowledge gaps, and contribute to policy and process updates in line with regulatory developments.
  • Respond to information requests from third-party payment platforms and other relevant stakeholders in a timely and professional manner.

Key Skills

  • Complex AML investigations
  • High-risk customer review
  • KYC verification and onboarding processes
  • Mentoring junior analysts
  • Regulatory knowledge across multiple jurisdictions
  • Data investigation using automated tools
  • Documentation and audit support
  • Trend identification and risk escalation
  • Vendor communication and support
  • Adaptability to evolving requirements

What can we offer?

  • Company Performance bonus
  • Hybrid working for all staff with flexible working opportunities
  • Private Healthcare scheme (ability to opt into scheme from day 1 of employment) + Employee Enhanced Assistance
  • Enhanced Family Leave – Maternity & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
  • Subsidised gym membership
  • Life Assurance (x3 salary)
  • Contributory Pension Plan
  • Daily snacks, quality coffee, soft drinks and regular socials