Customer Service Advisor

2 weeks ago

Chelmsford, Essex, United Kingdom Steer Automotive Group Full time £30,000 - £35,000 per year
Chelmsford

Ref: VA3247

#OFE

Benefits
  • Competitive salary plus performance related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Wagestream-a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
  • Talk to us about flexible working
  • VIP Awards - colleague recognition scheme
  • Cycle to work scheme
  • Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more
  • Steer Academy provides accredited ongoing training - paid for by the business
  • Opportunities for career progression
At Steer Automotive Group, we're committed to doing things the right way - delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.

We're looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you'll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.

Key Responsibilities:
  • Greet customers warmly, both in person and over the phone
  • Manage repair bookings, vehicle handovers, and updates throughout the process
  • Liaise with technicians, insurers, and suppliers to ensure smooth communication
  • Handle queries and resolve any issues promptly and professionally
  • Keep accurate records and maintain a high level of attention to detail
What We're Looking For:
  • Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
  • Strong communication and interpersonal skills
  • Ability to remain calm under pressure and handle multiple tasks efficiently
  • Good IT skills and the ability to learn new systems quickly
  • A genuine passion for delivering great service
What We Offer:
  • Competitive salary with performance-based bonus opportunities
  • Ongoing training and career development
  • A supportive, team-focused working environment
If you're motivated by providing exceptional service, enjoy working in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we'd love to hear from you. Apply today and be part of our customer-first team.

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