Fan Technology Systems Manager

16 hours ago

Manchester, United Kingdom City Football Group Limited Full time

Fan Technology Systems Manager

Closing Date of Applications – 20/11/25

Our Story

Established in 2013, City Football Group is the world's leading private owner and operator of football clubs, with total or partial ownership of thirteen clubs across the world. City Football Group also invests in other football related businesses and serves as a global commercial platform for our partners, whilst fulfilling our purpose of empowering better lives through football on a local and global scale, consistent with what "City" football has meant to people for over a century.  

Purpose

As part of CFG's North Stand development, this role plays a key part in delivering a world-class entertainment and leisure destination at the Etihad Campus.

The Fan Technology Systems Manager will lead the operation and optimisation of critical Catering & Events technology, including EPoS (Electronic Point of Sale), Event & Venue Management and Reservation Systems, ensuring seamless performance across day-to-day operations and major events such as matches and concerts.

Acting as the technical lead on major projects, the successful candidate will drive system reliability, innovation, and continuous improvement, contributing directly to CFG's ambition of delivering an exceptional experience for every guest and fan.

This role requires a flexible approach, with work during evenings and weekends to support events across the Etihad Campus.

This is Your City 

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and dental cover, an annual discretionary bonus, plus a range of partnership and lifestyle discounts. 

Your Impact

1. Oversee the day-to-day performance and support of Catering & Events technology systems, including EPoS, Restaurant Reservation, Event Management, and Event Booking, with a focus on public restaurants within the Entertainment District.

2. Ensure system reliability and operational readiness for major events, including matchdays and concerts, through comprehensive pre-event checks and proactive support during live operations.

3. Lead system deployments and software updates, ensuring smooth implementation and alignment with operational needs.

4. Conduct regular system administration and data quality reviews, driving continuous improvement in accuracy and efficiency.

5. Create and maintain support documentation and best-practice guides, communicating effectively with both technical and non-technical stakeholders.

6. Manage vendor relationships, coordinating issue escalation, feature development, and ongoing system enhancements.

What we are looking for

Essential 

  • Degree-level education or equivalent experience in a System's Manager or similar role.
  • Experience working within an ITIL-aligned environment.
  • Strong knowledge of system administration, configuration, and data quality processes.
  • Excellent communication and stakeholder management skills.
  • Proven ability to identify, investigate, and resolve complex system issues with minimal supervision.
  • Experience in implementing process, workflow, or system improvements to enhance efficiency and performance.

Desirable

  • ITIL Foundation qualification.
  • Experience providing EPoS support.
  • Experience supporting operational readiness for high-pressure events, such as matchdays, concerts, or large functions.
  • Leadership experience, including mentoring junior analysts and leading system-related projects or workstreams.

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