Hotel Receptionist

We are seeking an Experienced friendly Front of House professional to join the team at our picturesque country house hotel.

Hours are varied and include weekends and Public Holidays

The role includes supporting the food and beverage team

Peterstone Court Country House and Spa

Welsh wedding venue of the year 2022 and 2023 and regional winner 2024, we attract potential Brides from a wide area. Apart from being a busy wedding venue, we are also a very popular leisure destination, with Restaurant and Spa facilities. Our goal is to provide amazing value and quality across the business. Guest satisfaction is vital. We value our small team and our aim is for them to grow as our business grows.

Key Responsibilities:

• Assist guests in reception with enquiries, providing information about the hotel amenities, services, and local attractions, both face to face and by phone.
• Ensuring you greet guests warmly as they enter the hotel, providing positive first impressions
• Deliver excellent levels of service across all front of house departments including weddings, bar restaurant and lounges.
• Monitoring front of house areas to ensure cleanliness, organization, and adherence to safety standards.
• Supporting the management team with opening and closing procedures.

Skills and Experience:

• Must have previous experience in a guest facing role in the hospitality industry.
• Reception /Food and beverage service experience essential
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in fast-paced environments.
• Strong attention to detail and problem-solving abilities.
• Flexibility to work evenings, weekends, and holidays as needed.
• Car driver

Job Types: Full-time, Part-time

Pay: Up to £13.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• Company events
• Employee discount
• On-site parking
• Referral programme

Ability to commute/relocate:

• Brecon LD3 7YB: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• F&B: 1 year (required)
• Hotel Reception: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Brecon LD3 7YB (preferred)

Work Location: In person