Customer Service Advisor

1 day ago

Salisbury, Wiltshire, United Kingdom Fexco Property Services Full time

Job Title: Customer Service Advisor

Company: Fexco Property Services

Location: Salisbury

Type of Employment: Full Time, Permanent Office-Based

Introducing Fexco Property Services:

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi-national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website:

About this Role:

We are seeking an enthusiastic and experienced Customer Service Advisor - Receptionist - to join our Central Services Team at our Head Office in the heart of Salisbury city center. This varied and dynamic role places you at the center of our operations, supporting both customer service and essential office functions.

You will be the first point of contact for visitors and callers, delivering a professional and welcoming reception experience. In addition, you will support a range of facilities and administrative duties. This is a great opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent service and operational support.

Some Responsibilities and Goals you'll own:

  • Daily office duties – including managing post, ordering supplies, booking meeting rooms, and managing reception duties.
  • H&S walk around and report of all issues within Head Office
  • Monitoring the change in Recycling regulations 2025 for all regions
  • PAT testing for head office
  • First Aider and Fire Warden for Head Office
  • Manage administration inboxes, routing queries to the correct departments.
  • Log complaints and facilitate the complaints process.
Essential Skills:
  • Proven experience in managing receptions and facilities support, including reception services, visitor management, meeting room coordination, and general office maintenance to ensure a safe, welcoming, and efficient working environment
  • A desire to help customers and deliver a very high standard of Customer Assistance.
  • Good level of proficiency with Microsoft Word and Microsoft Excel.
  • Excellent communication skills, both verbal and written.
  • A confident and assured telephone manner.
  • Multi-mailbox management.
  • Exceptional organisational skills and ability to work to deadlines.
  • An effective and enthusiastic team player.
  • Self-Motivated and target driven.
  • Strong attention to detail and high level of accuracy.
  • Ability to work on your own initiative.
  • Capable of working under pressure during busy periods.
  • Experience of high-volume of daily calls and e-mails.
  • Reliable with excellent timekeeping
  • Previous Customer facing role/s

Bonus Skills:

  • Experience of using QUBE system.
  • Experience with Webchat

This role is perfect for someone who thrives in a fast-paced environment and enjoys a blend of customer service and administrative responsibilities. If you're looking for variety in your workday and opportunities for growth, this could be the perfect fit for you

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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