Technical Services Manager

3 days ago

London Area, United Kingdom Howells Recruitment Full time £60,000 - £100,000 per year

Strategic and Technical Leadership

  • Support the COO and Executive team in delivering the Client's business plan and strategic objectives within agreed timescales.
  • Develop and implement a comprehensive strategy to enhance technical knowledge, regulatory understanding, and professional standards across the client base.
  • Provide expert technical and regulatory guidance to end-users and internal teams to support operational excellence.

Client Engagement and Value Creation

  • Contribute to the growth and retention of business across all tiers.
  • Build and maintain strong relationships with key stakeholders across the Insurance industry.
  • Translate technical and regulatory changes into practical insights, guidance, and learning opportunities for end-users.
  • Collaborate with the Learning & Development Manager to deliver a structured programme of technical and market-focused events, forums, and educational content.

Technical Content Development

  • Design and manage a comprehensive
    Technical Resource Library
    , including templates, policy wordings, and contractual documents relevant to the insurance industry.
  • Develop and maintain a
    Management Information (MI) reporting suite
    and
    market research library
    for internal and external use.
  • Produce technical materials and thought leadership content for use across digital channels, events, and external & Internal communications.
  • Support the design and implementation of a
    Technical Support
    section on the Client's website, ensuring accessibility and relevance for clients.

Compliance and Governance

  • Manage the Client's relationship with its external Compliance Partner, ensuring performance and delivery align with contractual and strategic expectations.
  • Monitor and map the UK, Republic of Ireland, and Gibraltar insurance markets, identifying regulatory and technical developments relevant to clients.
  • Contribute technical insight and recommendations to support continuous improvement of client services and value propositions.

Skills and Experience Required

  • Strong background in a General Agents/MGA is essential for this position.
  • In-depth understanding of regulatory frameworks, market trends, and technical insurance principles.
  • Proven experience in stakeholder engagement, relationship management, and cross-functional collaboration.
  • Excellent communication and presentation skills, with the ability to translate complex technical issues into accessible insights.
  • Strong organisational and project management skills, with the ability to manage multiple initiatives simultaneously.
  • Experience in developing or managing technical content, learning materials, or compliance documentation is highly desirable.

Personal Attributes

  • Commercially astute, with a strategic and solutions-focused mindset.
  • Collaborative and relationship-driven, with excellent influencing skills.
  • Detail-oriented and proactive, with a passion for professional standards and industry excellence.
  • Confident communicator, comfortable engaging with senior stakeholders and regulatory bodies.

Package

A competitive salary and benefits package is offered, commensurate with experience.

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