Agency Co-ordinator

Date: 4 Dec 2025

Location: Felixstowe, GB, IP11 9RB

Company: Peel Ports

Agency Co-ordinator

Are you looking to develop and expand your career in Port Agency, within a fast-paced working environment where you can make a difference each and every day?

Are you seeking a varied role, working as part of a supportive team?

Your role

We are seeking a dedicated and detail-oriented individual to join our operations team, working flexibly to meet the needs of the business. This role requires occasional out-of-hours work, which will be compensated through flexible arrangements and a shift payment allowance once training is complete.

You will play a vital part in ensuring ships and cargo are processed in line with company and regulatory requirements, handling the operational demands of booking feeder vessels in and out of UK container ports. Accuracy within both internal and external systems is essential, and you will be expected to follow established procedures while managing prolonged periods of concentration, frequent interruptions, and the need to multi-task effectively.

The position involves all aspects of office-based work, with a strong emphasis on open and transparent communication across written, spoken, and in-person channels. You will be responsible for processing cargo bookings, inputting data into computer systems, and cross-checking terminal information to keep all stakeholders informed of vessel schedules and cargo details.

Duties also include maintaining vessel files, coordinating with your team to ensure tasks are completed, and responding promptly to emails, phone calls, and messenger communications.

Building and sustaining relationships with suppliers and colleagues across office locations is key, as is ensuring all work is carried out to the highest standards. Attendance at terminals and vessels may be required so a driving licence is essential for this position. This role offers variety, responsibility, and the opportunity to contribute to the smooth running of vital shipping operations.

What you'll bring

The ideal candidate will bring experience within the shipping industry, although this is not essential, and some familiarity with Destin8 and CNS systems would be advantageous.

Strong skills in Microsoft Office applications, including Word, Excel, and email communication, are required, alongside the ability to work confidently with computers.

Applicants must hold a full UK driving licence.

We are looking for someone capable of working on their own initiative, ideally with previous experience of taking responsibility outside of standard working hours, and who can demonstrate reliability, adaptability, and a proactive approach to their role.

Who are we

BG Freight Line provides a comprehensive range of logistics services to and from Ireland, the UK and continental Europe. These services include door-to-door shipping, feedering and quay-to-quay shipping for all types of containerised cargo.

What we can offer you

In addition to a competitive salary, we have a strong track record of developing our people to expand their skills and experience and develop their careers. Valuing and rewarding our workforce is important to us which is why we offer a fantastic range of flexible benefits to choose from, such as:

• 25 days holiday per annum (plus bank holidays)

• Matched Contribution Scheme up to 10%

• Peel Ports Flexible Benefits including salary sacrifice car scheme, healthcare cash plans, Cycle2Work Scheme, critical illness insurance, gyms, retail vouchers

• Commitment to learning and personal development

• We promote good physical and mental health and can provide additional support to colleagues via our employee assistance programme when required

If you believe you have the skills and experience we are seeking and you want to join a thriving and ambitious place to work, we'd really like to hear from you