Sales Office Team Leader

6 days ago

StokeonTrent, Stoke-on-Trent, United Kingdom Xtrutech Full time £38,000 - £60,000 per year

Sales Office Team Leader

Stoke-on-Trent | Full-time | Reports to: Managing Director

Company:
Xtrutech Ltd

About Us:

Xtrutech Ltd is a specialist manufacturer serving the extrusion and capital equipment industries. We take pride in delivering high-quality products and exceptional customer service to clients worldwide. As we continue to grow, we're looking for a proactive and organised Sales Office Team Leader to support our internal sales operations and our external sales team.

The Role:

As Sales Office Team Leader, you'll support the day-to-day operations of our sales office and ensure our customers receive outstanding service. You'll play a key role in driving sales efficiency, improving processes, and supporting the achievement of company targets.

Key Responsibilities:

Sales & Team Support

  • Collaborate with the external sales team to understand customer needs and provide high-quality support.
  • Monitor and analyse sales data to identify trends and opportunities.
  • Assist with the development and execution of sales strategies.
  • Develop a deep understanding of our products, including their features, benefits, and applications, to effectively communicate with customers.
  • Identify and pursue sales opportunities through outbound calls, emails, and other communication channels to generate leads and prospects.
  • Prepare and present price quotes, product information, and proposals to customers.
  • Identify opportunities for cross-selling and upselling products to existing customers, maximising revenue.

Office Administration:

  • Conduct sales office administration activities ensuring efficiency and accuracy.
  • Maintain records of sales orders, invoices, and customer communication.
  • Maintain customer contracts for capital equipment
  • Support a positive, collaborative, and customer-focused work culture.

Customer Relations & Process Improvement:

  • Build and maintain strong, long-lasting customer relationships, ensuring exceptional service and satisfaction.
  • Ensure prompt and professional responses to customer enquiries and issues.
  • Identify and implement process improvements to streamline sales operations.
  • Collaborate with other departments to enhance cross-functional workflows.

What We're Looking For:

  • Experience in a sales support or office supervisory role.
  • Strong leadership, communication, and organisational skills.
  • Proficiency in Microsoft Office and CRM systems (e.g., Salesforce).
  • A customer-focused approach with attention to detail and accuracy.
  • Ability to manage multiple priorities and meet deadlines.

Preferred:

  • Experience in manufacturing, technical sales, or extrusion/capital equipment markets.
  • HNC/HND in Mechanical Engineering or equivalent (preferred but not essential).

What We Offer:

  • Competitive salary (£38,000 per annum) and pension scheme
  • Opportunities for professional development and career growth.
  • Supportive and collaborative working environment.
  • Employee discounts and wellness programmes.

How to Apply:

To apply, please send your CV and a cover letter outlining your relevant experience to

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