Communications Officer

The Role – what we are looking for

Working as part of the FEL team, you will support communities, stakeholders, and funders to take action on climate change and nature restoration. Your role will focus on delivering compelling communications and meaningful networking opportunities across the Forth Valley and National Park region, encouraging more people to live climate-friendly and healthier lives.

You'll be responsible for FEL's communications channels, including social media, website, newsletters, and membership engagement tools (such as our WhatsApp community). You will also work closely with external consultants and web developers to maintain and improve FEL's online presence.

You will engage with the full FEL team to identify stories for media and manage contacts, write press releases, and arrange press visits as required.

This is a varied and creative role requiring excellent communication, coordination, and relationship-building skills. Occasional evening and weekend work will be required.

Key Role Objectives

• Design and deliver effective communications, networking, and training activities for communities taking climate action.
• Manage and grow FEL's digital presence — including website, newsletters, social media, and WhatsApp community.
• Update and maintain the FEL website using WordPress, working with external consultants/developers when required.
• Support and develop the FEL membership offer, helping build a collective voice for community climate action across the region.
• Promote the achievements of communities delivering climate action locally and nationally, highlighting the value of the third sector.
• Strengthen relationships and collaborations between communities, partners, and funders to enable collective climate action.

Key Responsibilities and Duties

• Plan, create, and publish engaging content for FEL's social media, website (WordPress), newsletters, and digital campaigns.
• Manage FEL's WhatsApp membership community, ensuring it is an active, informative, and supportive space.
• Liaise with external communications consultants, designers, and web developers as needed to support campaigns and site improvements.
• Support communities, individuals, and partners to network and share knowledge about climate action and the Just Transition.
• Deliver or help organise online and in-person training, networking, and learning events.
• Grow FEL's membership base and strengthen connections among members.
• Support the FEL Communications Subgroup to increase engagement across all communications channels.
• Collect and report on communications metrics and community engagement data for internal and funder reporting.
• Support the organisation of FEL events such as Away Days, networking events, and conferences.
• Provide support to FEL's Climate Action Hub advisors, delivery partners, and grant-giving processes.
• Ensure consistency of FEL branding and messaging across all channels.

Line Management

You will work collaboratively with the FEL team and your line manager is the Head of Strategic Partnerships and Business Development.

Organisational Responsibilities

• Maintain a safe working environment for yourself and others.
• Act as an ambassador for FEL and promote the organisation positively at all times.
• Participate in team meetings, project reviews, and reporting processes.
• Uphold FEL's policies on safeguarding, equality, diversity, and data protection.

Person Specification

E- Essential D- Desirable

Qualification/Experience

E/D

At least 1 years' experience delivering communications OR a degree/vocational qualification in a relevant field (Communications, Digital Marketing, Journalism or similar).

E

Experience writing and publishing content across web and social platforms.

E

Experience managing WordPress websites and digital communities (e.g. WhatsApp).

E

Knowledge of community and voluntary sectors.

E

Experience liaising with external agencies, consultants, or developers.

E

Experience of communications planning, reporting, and evaluation.

E

Understanding of climate and nature emergency issues.

D

Skill/Ability

E/D

Excellent written and verbal communication skills.

E

Strong interpersonal and relationship-building skills.

E

Competent in Microsoft Office and digital communication tools.

E

Organised, able to plan, prioritise, and meet deadlines.

E

Able to work independently and as part of a team.

E

Experience using social media scheduling and analytics tools.

E

Knowledge of GDPR and digital best practice.

E

Familiarity with Canva.

D

Knowledge of best practice in social media content planning, creation and management.

E

Ability to create content using simple tools.

E

Personal Attributes

E/D

Enthusiastic and proactive communicator.

E

Creative, flexible, and solutions-focused.

E

Confident decision-maker with attention to detail.

E

Passionate about community empowerment and environmental sustainability.

D