Field Service Engineer

2 weeks ago

Carlisle, Cumbria, United Kingdom Pyramid Search Full time £25,000 - £42,000 per year

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Ideally you will have at least 1 year's experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

You will be looking after the Carlisle and surrounding areas and ideally live within a radius of 10 miles, including Lancaster, Lake District, etc..

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, 'in the field', travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.

Key Responsibilities

  • Maintain / repair technical hardware problems on customer sites, predominantly ATM's, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.
  • Diagnose system problems in minimal time and repair.
  • Respond to all technical hardware problems on site.
  • Deal with customers in a professional manner during difficult high-pressure situations.
  • Work within the times scales as set out in the Service Level Agreements (SLAs).
  • Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
  • Attend training classes to ensure fulfilment of Service Levels.
  • Coordinate with the technical resources necessary to resolve critical customer situations.
  • Liaise, coordinate with sub-contractors when needed.
  • Work well independently and in a team situation.
  • Make recommendations for improving our service, reliability & performance

Skills And Experience Required

  • Technical hands-on experience working on either self-service machines, vending machines, ATM's or other such hardware is essential
  • Experience of working on Windows based software is advantageous
  • Previous experience in a similar customer facing environment working to achieve customer service level agreements
  • A flexible approach to work and a willingness to learn new skills
  • Good communication skills with ability to work collaboratively as part of a wider team across the business

This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.

You will also be liaising with many departments within the business, reporting back and updating situations.

A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.

Hours of work are 8.30am to 5.30pm

Other Benefits Include

  • Competitive Salary with regular overtime opportunity
  • In house training on new product offerings
  • 9% pension scheme (combined contributions)
  • 2 x salary Life Assurance
  • Refer a Friend scheme
  • Optional Healthcare plan including retail discounts
  • Employee Assistance Programme and much more

This is a super position working for an excellent organization

  • Field Services Engineer

    1 day ago

    Carlisle, Cumbria, United Kingdom Control Recruitment Solutions Ltd Full time £45,500 - £65,000 per year

    Field Service Engineer x 2Locationseeking Engineers based in Carlisle, North West, Cheshire, Shropshire, MidlandsSalary£45,500 basic + car + overtime + private health care + pension + 25 days holiday + training + credit card, fuel card, expenses, allowancesPaid door to door, Typical earnings £55 – 65kCan achieve higher earnings with overtime and European...

  • Field Service Technician/Engineer

    2 weeks ago

    Carlisle, Cumbria, United Kingdom NETZSCH Group Full time £40,000 - £80,000 per year

    Company Description Be part of a team that's shaping the world: With over 1,300 colleagues, we develop and manufacture mills, mixers, and dispersers that set industry standards – from precise laboratory mills to large-scale systems that fill entire halls. Every machine we produce is unique, tailored precisely to our customers' individual requirements.Our...

  • Field Service Engineer

    1 week ago

    Carlisle, Cumbria, United Kingdom Arjo Full time £25,000 - £40,000 per year

    Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?This could be your opportunity to begin a challenging and rewarding career in...

  • Field Service Engineer

    7 days ago

    Carlisle, Cumbria, United Kingdom Arjo Full time £30,000 - £40,000 per year

    Empowering careers at ARJOAt Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?This could be your opportunity to begin a challenging and rewarding career in a...

  • Principal Quality Engineer – Field Engineering

    6 days ago

    Carlisle, Cumbria, United Kingdom BAE Systems Full time £320,000 - £540,000 per year

    Job Title:Principal Quality Engineer – Field EngineeringLocation:Barrow-in-Furness – Field BasedSalary:£41,000 – £45,000 (Commensurate with skills and experience)What You'll Be DoingYou will have responsibility for the Quality Assurance and verification requirements of documentation and hardware of procured parts at the supplier's sites across the...

  • ICT Field Engineer

    2 days ago

    Carlisle, Cumbria, United Kingdom Cumberland Council Full time £30,000 - £60,000 per year

    ICT Field EngineerHelp us keep Cumberland connected and supported.We are seeking an experienced ICT Field Engineer to join our dynamic ICT team covering the Kendal area and based at South Lakeland House.This role is critical in providing technical support services for all ICT end-users across the Council, ensuring systems and services run smoothly and...

  • Field Interviewer

    7 days ago

    Carlisle, Cumbria, United Kingdom the National Centre for Social Research Full time £7,864 - £7,904 per year

    Department Field Interviewers Employment Type Part Time Location Carlisle Workplace type Hybrid Compensation £15.12 / hour About Us About the National Centre for Social Research At The National Centre for Social Research we believe that social research has the power to make life better. By really understanding the complexity of people's lives...

  • Field Sales Consultant

    7 days ago

    Carlisle, Cumbria, United Kingdom Würth UK Full time £24,000 - £27,130 per year

    Are you outgoing and self-motivated? Do you have a passion for sales and enjoy working in the field? If so, we want you to join our teamWe are a rapidly growing company, and we are looking for a dynamic and enthusiastic field sales consultant to join our team.As a sales consultant in the wood division, you will sell our extensive, quality product range to...

  • Field Officer

    2 weeks ago

    Carlisle, Cumbria, United Kingdom Serco Plc Full time £26,031 per year

    Location: Carlisle (CA1/CA2/CA3) Caring. Compassionate. Resilient. Sound like you? You could be a Field Officer for Serco, using these key strengths to make a positive difference for people during a difficult time in their lives.Working as an Electronic Monitoring Field Officer for our Electronic Monitoring Service is more than just a job, it's the...

  • Maintenance Engineer

    7 days ago

    Carlisle, Cumbria, United Kingdom Netomnia Full time £36,000 - £44,000 per year

    Department:Direct Labour OperationsLocation:CarlisleCompensation:£36,000 - £38,000 / yearDescriptionSweeper/Maintenance EngineerReporting to:Service Delivery Field ManagerHours:Full time (Monday to Saturday 45 hours a week, between pm shift pattern) 1 Saturday per month, paid as over time.Location:CarlisleSalary:We provide a competitive starting salary...