Front of House Team Member

2 weeks ago

Keswick Road Grasmere Cumbria Lake District LA RF United Kingdom The Swan Inn Full time £20,000 - £30,000 per year

What makes the perfect pub? It's great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that's at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy.

How we say thank you

• Celebrate your birthday with an extra paid holiday.

• Build your future with support from our Lead-Inn development program.

• Take the time you need to rest and recharge; Paid Breaks are on us.

• Enjoy 50% off food at any of our Inns

• Relax with a stay at any of our Inns during January, February, and March for just £1.

• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.

• Experience a spontaneous trip away with £50 on same day bookings

• It's not just for you—your loved ones can enjoy 15% off bed and breakfast too

• 24/7 confidential support is always there when you need it with our Employee Assistance Programme

• Tronc (…that's tips to me and you)

• Contribute to a company that gives back through our Give-inn back scheme

• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. 


The Swan is tucked beneath the dramatic fells surrounding the picturesque village of Grasmere in the Lake District. Steeped in history, this charming inn offers a warm and inviting atmosphere, making it a firm favourite among visitors to the area. With its stunning location and rich heritage, The Swan provides the perfect base to explore Grasmere's natural beauty and the surrounding landscape. 

You'll Fit Right Inn

As a member of our Front of
House team, you are the first smile that welcomes guests and the friendly face that
ensures their experience is warm
and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality
make our Inn a welcoming
place for every visitor.

Whether greeting guests, taking
orders, serving dishes from the kitchen, or recommending a drink from our
selection, no two days are the same on the front line. Your professionalism and
enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit,
and our team loves
to work

If you thrive in a fast-paced environment
have a passion for customer service are committed to delivering exceptional experiences
we think you'll fit right inn…

 This role allowed Megan to explore a new location.
Watch Megans video to learn more about our front-of-house roles. 

This
role comes with the added benefit
of colleague accommodation – click the link to learn more 

*Age-related pay rates apply for Under 21s.*

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