Administrative Officer

2 weeks ago

Southport PR HH, United Kingdom Brook-St Hiredonline Full time £17,220 - £28,440 per year

Administrative Officer - Southport, PR8 2HH

  • Hourly rate: £13.85 an hour

Hours

  • Monday to Friday, 37 hours per week
  • 9am - 5pm
  • Full time hybrid 60% office 40% remote
  • First 10 weeks full time in office for training

The role of Administrative Officer:

  • Providing outstanding customer service in resolving all telephone and e-mail enquiries relating to Passport applications within the established service timescales.
  • Providing advice and guidance on a range of complex nationality, eligibility and procedural enquiries to customers of HM Passport Office, to safeguard the customer experience through the effective implementation of standards, policies and processes.
  • Developing and maintaining knowledge of legislation, policy, procedure and security guidelines.
  • Providing timely and excellent customer service, remaining authentic, compassionate and professional to ensure the best possible interaction with our customers.
  • Investigating and following up queries using all information, systems, or work tools available.
  • Working effectively within a fast-paced, multi-tasking, team-based environment to achieve team goals and targets.
  • Contributing to the development and improvement of team processes.
  • Taking responsibility for one's own personal attendance, performance and development.
  • Demonstrating and promoting HMPO Values in all areas of work.
  • Adhering to and complying with HMPO policies and procedures.
  • Working flexibly and providing support to other operational colleagues/areas as required.
  • Resolving customer problems fairly and effectively, seeking to improve the customer experience through continuous improvement.

The ideal Administrative Officer:

  • This role is suitable for someone who has a passion for delivering excellent customer service; working in a team to deliver tangible, timely results and wanting to make a difference to meet the needs of the public.
  • Have experience in providing excellent customer service, with a focus on resolving queries first time through effective use of appropriate communication channels.
  • Can gain a clear understanding of customers' needs and expectations by listening and asking questions to deliver a high-quality service.
  • Can place the customer at the centre of operations and work to resolve customer queries at the first point of contact.
  • Have excellent written and oral communication skills.
  • Are able to confidently manage potentially difficult and challenging situations.
  • Are flexible in their approach to work and successfully perform a range of multi-skilled duties.
  • Proficient in the use of Microsoft Office packages.

  • Business and Operational Delivery Administrator

    2 weeks ago

    Southport PR HH, United Kingdom NHS Full time

    An exciting opportunity has arisen to join our National Back Office team.National Back Office (NBO) is responsible for the management of NHS Numbers and Personal Demographics Service (PDS) records, investigation, and resolution of data quality incidents on PDS demographic records, and the provision of a Tracing Service to approved organisations.The role of...

  • Office Administrator

    4 days ago

    Southport, United Kingdom Oasis Land Development Ltd Full time

    An exciting opportunity has arisen to join an ambitious real estate marketing company in Southport. We are looking for a reliable Office Administrator with bookkeeping experience. They will undertake administrative tasks, and be the assistant to the office manager and accounts assistant. **Responsibilities** - Support for accounting procedures - Checking to...

  • HR Assistant/Administrator

    1 week ago

    Southport PR, United Kingdom Chapelhouse Motor Co Ltd Full time £24,000 - £25,000 per year

    Join Chapelhouse Motor Group – where people drive our success.We have been in the industry for over 34 years, with 10 branches throughout the Northwest, working with brands such as Suzuki, MG, Omoda and Jaecoo. We are an ambitious business who strives to become an employer of choice.We're looking for an organised and proactive HR Administrator / Assistant...

  • Administrative Officer

    2 weeks ago

    Southport, United Kingdom Brook Street UK Full time

    All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.Home Office - Administrative Officer Job Description Administrative Officer - Customer Services Group Location: Southport, PR8 2HH Full time hybrid 60% office 40% remote - First 10 weeks full time in office for training Hourly...

  • Administrative Officer

    3 weeks ago

    Southport, United Kingdom Brook Street Full time

    Home Office - Administrative Officer Job Description Administrative Officer - Customer Services Group Location: Southport, PR8 2HH Full time hybrid 60% office 40% remote - First 10 weeks full time in office for training Hourly rate: £13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pm Brook Street in partnership with the Home Office has a...

  • Administration Officer

    4 days ago

    Southport, United Kingdom Brook Street Full time

    **Administration Officer** **Full time 37 Hours a Week** **Monday-Friday 09:00-17:00** **£11.60 an Hour** **Southport** A great opportunity has opened up to work within the public sector as an Administration Officer. The role is to carry out administrative activities to support the wider public sector operational network. **You must**: - Hold a full...

  • Office Administrator

    2 weeks ago

    Southport, United Kingdom Maintec Ltd Full time

    We are currently looking for a new member to join the friendly team based locally in Southport. Office Administrator Monday to Friday 8.30am - 5pm Salary £23,795 PA **Job Role** Working with a small friendly team in a busy office providing admin support Booking jobs with Engineers Scheduling jobs Answering Calls Entering data on Company...

  • Office Junior

    2 days ago

    Southport, United Kingdom Maintec Ltd Full time

    Due to continued expansion we are looking for a full time Office Junior / Administrator to join our small but busy office. Role: - General office duties including answering high volume of telephone calls - Data input - Diary management - Customer service - Good communication skills - An excellent telephone manner - Work well under pressure - Previous...

  • Administrative Officer

    4 days ago

    Southport, United Kingdom Brook Street Full time

    Home Office - Administrative Officer Job Description Administrative Officer - Customer Services Group Location: Southport, PR8 2HH Full time hybrid 60% office 40% remote - First 10 weeks full time in office for training Hourly rate: £13.85 Working Days/Hours: Monday to Friday, 37hr pr/w, 9am -5pm Brook Street in partnership with the Home Office has a...

  • Office Administrator

    7 hours ago

    Southport, United Kingdom Nationwide Produce PLC Full time

    **Office Administrator - Head Office** **Southport, UK** **Job reference**: - Office Administrator - Head Office **Closing date: 04.11.24** **Employment type: Part Time** **Hours per week: Monday - Wednesday 9.30am - 3pm** Established in Southport in 1975, Nationwide Produce PLC started life as a local produce merchant and today is one of the largest,...