Complaints Investigator

2 weeks ago

Nottingham, Nottingham, United Kingdom AmTrust Financial Full time £25,000 - £40,000 per year

Nottingham Hybrid

We're AmTrust International, an insurance business headquartered in London, employing more than 1900 people in 13 countries.‌ As part of a global group, we work creatively to develop bespoke insurance solutions for leading financial institutions, retailers and manufacturers both internationally and globally.

We are currently looking for a Complaints investigator to join our team based out of our Nottingham office.

In this this role you will be responsible for supporting the Complaints Manager and Team Leader with ensuring the delivery of fair customer outcomes through thorough and prompt complaint investigations, providing a competent and efficient service to our stakeholders whilst ensuring that fair customer outcomes are delivered.

To be successful you will have gained previous experience in complaints handing within any regulated space but ideally within insurance or financial services. You'll also be comfortable collaborating with colleagues as well as communicating with customer providing both verbal and written communication to a high standard. Excellent customer service skills as well as attention to detail is crucial in this role, whilst knowledge of FCA rules and procedures would be beneficial.

Income Protection Cover if you're off sick continuously for 26 weeks or more

Professional Development + Membership support, where required by the role

Support for your Continuing Career

Eligibility to participate in our annual bonus scheme

E-Learning & Development Portal

Company Days Off in Addition to Annual Leave

Private Medical Insurance

Worldwide Travel Insurance

Discounted Gym Membership

ABOUT THE COMPANY

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $2.5bn of gross written premiums and employs more than 1600 people in 35 locations in 16 countries.

At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.

From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.

AmTrust's robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.

Louise Cosgrove | Contact Person

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