Operations Manager

1 week ago

Upper Beeding, West Sussex, United Kingdom Mappin & Webb. Full time £40,000 - £70,000 per year

Job Description
Do you see yourself growing and developing your career in luxury retail?

Do you have experience of all things compliance in a retail environment?

Have you got experience of cash and stock-control?

Do you have excellent organisational and planning skills?

Do you have strong relationship management and communication skills?

We have an opportunity in our showroom for an Operations Manager. You will be an expert in your area of responsibility that is effectively the backbone of the showroom. Ensuring it runs to exceptional standards from excellent presentation, cash and stock-control and all things compliance. Acting as a focal point within the business, providing links between Sales teams and support services in the store. The pace is fast moving and dynamic, which requires outstanding performance against the required business KPIs to ensure a seamless support service to all clients.

The Operations Manager is expected to harness a working environment which encourages teamwork and energy by demonstrating strong leadership and excellent communication skills. Problem solving skills and the ability to think on their feet is essential.

About You

  • Previous operational experience in a retail environment
  • A great understanding and experience of store compliance
  • Experience of cash and stock-control
  • Strong organisational skills, with the ability to multitask
  • Excellent communication and interpersonal skills
  • Highly numerate, with the ability to analyse performance and make effective decisions to ensure KPI's are delivered
  • IT literate

About Us
Mappin & Webb has been a cornerstone of English high society for over 240 years and has an undisputed reputation for excellence in the craftsmanship of silverware and fine jewellery. Granted a Royal Warrant by Her Majesty Queen Victoria in 1897, the Company has held a Royal Warrant to each succeeding monarch. In 2012, Mappin & Webb's master craftsman was appointed Crown Jeweller, custodian of the Crown Jewels of Her Majesty the Queen, the greatest honour that can be bestowed upon a jeweller. In 2017, Mappin & Webb's Master Craftsman, Mark Appleby, was appointed and continues to hold this position. This year he was involved in both the late Queen's State Funeral and the adjustments of the crowns for the coronation of King Charles III.

Renowned for combining extraordinary craftsmanship, exquisite materials and contemporary design, Mappin & Webb produces everything from fine jewellery and watches to elegant silverware, glassware, and bespoke lifestyle accessories.

Mappin & Webb is part of the Watches of Switzerland Group, a FTSE-250 retail company employing nearly 3,000 people across the UK, Europe, and the United States. We're the UK's leading luxury watch specialist in the UK with a significant presence in the US and a complementary jewellery offering. At the last count we have over 190 showrooms across the UK, US and Europe, including 77 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, TAG Heuer and Breitling plus seven-e-commerce websites

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Some Of Our Benefits

  • Holiday Purchase Scheme
  • 24/7 Employee Assistance Programme
  • 24/7 Virtual GP service
  • Share Save Scheme
  • Enjoy your Birthday Off
  • Free Wellbeing Tools
  • Generous Discount Scheme
  • Enhanced Maternity Pay

At Watches of Switzerland Group, we celebrate diversity and are committed to building an inclusive environment that embraces employees' unique backgrounds and perspectives. Your application will be reviewed anonymously, focusing solely on your qualifications, skills and experience.

  • Timber Frame Contracts Manager

    1 week ago

    Upper Hartfield, East Sussex, United Kingdom Solo Timber Frame Full time

    Company DescriptionSolo Timber Frame designs, manufacture, supply, and erect bespoke Timber Frame homes throughout the UK. We cater to both self-builders and developers, ensuring that each customer's unique vision is brought to life. Solo starts every project with a fresh approach, offering a variety of inspirational designs. As the only Timber Frame...

  • Client Project Executive

    1 day ago

    Upper Hartfield, East Sussex, United Kingdom Parking Network B.V. Full time

    What We NeedCorpay is currently looking to hire a Client Project Executive within our PayByPhone division. This position falls under our Corporate Payments line of business, located in Hatfield, UK. In this role, you will be leading and delivering operational projects that enhance efficiency, scalability, and cross-functional collaboration across PayByPhone....

  • Operations Manager

    2 days ago

    Upper Beeding, West Sussex, United Kingdom Mappin & Webb. Full time

    Job Description Do you see yourself growing and developing your career in luxury retail? Do you have experience of all things compliance in a retail environment? Have you got experience of cash and stock-control? Do you have excellent organisational and planning skills? Do you have strong relationship management and communication skills? We have an...

  • Student Product Engineer

    2 weeks ago

    Upper Beeding, United Kingdom 7thSense Full time

    This role is perfect for someone passionate about PC hardware and product engineering, with a hands‑on approach and a willingness to learn in a fast‑paced environment. We encourage applications from candidates of all ages and backgrounds who have a keen interest in engineering and problem‑solving. The successful candidate will assist in various product...

  • Retail Operations Executive

    2 days ago

    Upper Beeding, West Sussex, United Kingdom Mappin & Webb. Full time

    Do you see yourself growing and developing your career in luxury retail? Do you have experience of all things compliance in a retail environment? Do you have excellent organisational and planning skills? We have an opportunity in our showroom for an Operations Manager. You will be an expert in your area of responsibility that is effectively the backbone...

  • Operations Manager

    2 weeks ago

    Upper Pollicott, United Kingdom Impact Food Group Full time

    Operations Manager Job Reference: 2480914335-2 Date Posted: 26 November 2025 Recruiter: Impact Food Group Location: Ashendon, Buckinghamshire Salary: On Application Sector: Hospitality & Tourism Job Type: Permanent Job Description Role: Operations Manager Salary: £55k plus Car Allowance ( £5760) & Great Benefits Location: Aylesbury / Milton Keynes At...

  • Operations Manager

    2 weeks ago

    Upper Armley, United Kingdom Brook Street UK Full time £30,000

    Operations ManagerIf your skills, experience, and qualifications match those in this job overview, do not delay your application.- Housing Resident Support and Housing Management Location: Leeds & Bradford Salary: £33,699 per annum (depending on experience) Hours: Full-time, permanent Reports to: Chief Executive Officer (CEO) This charity provides...

  • Catering Operations Manager

    7 days ago

    Upper Weston, United Kingdom Bath Racecourse Full time

    Job DescriptionReady to apply Before you do, make sure to read all the details pertaining to this job in the description below.Catering Operations ManagerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.We are looking for a...

  • Multisite Operations Manager – Education Catering

    2 weeks ago

    Upper Pollicott, United Kingdom Impact Food Group Full time

    A leading catering firm is looking for an experienced Operations Manager to oversee multiple sites in the UK. The successful candidate will manage teams, ensure exceptional service standards, and build relationships with clients. A competitive salary of up to £55k with a car allowance plus additional benefits is offered. This role involves travel and strong...

  • Operative

    1 week ago

    Upper Heyford, United Kingdom Restore Plc Full time

    About The Role Role: Mailroom Operative Location: Upper Heyford, OX25 Contract Type: 6 month FTC Hours: 8AM - 5PM Salary: £28,932.80 Are you detail-oriented, reliable, and seeking a Monday to Friday role with a great work-life balance? Restore is hiring an Operative to manage confidential data. You'll prepare, check, and scan documents, ensuring they’re...

  • Operative

    7 days ago

    Upper Heyford, United Kingdom Restore plc Full time

    About The Role Role: Mailroom Operative Location: Upper Heyford, OX25 Contract Type: 6 month FTC Hours: 8AM - 5PM Salary: £28,932.80 Are you detail-oriented, reliable, and seeking a Monday to Friday role with a great work-life balance? Restore is hiring an Operative to manage confidential data. You'll prepare, check, and scan documents, ensuring they’re...

  • Operative

    7 days ago

    Upper Heyford, Oxfordshire, United Kingdom Restore plc Full time £28,693 - £40,351 per year

    About The RoleRole: Mailroom OperativeLocation: Upper Heyford, OX25Contract Type: 6 month FTCHours: 8AM - 5PMSalary: £28,932.80Are you detail-oriented, reliable, and seeking a Monday to Friday role with a great work-life balance?Restore is hiring an Operative to manage confidential data. You'll prepare, check, and scan documents, ensuring they're secure and...