Senior Service Advisor

1 week ago

Ipswich, Suffolk, United Kingdom Drive Motor Retail Full time £384,000 - £480,000 per year
Job Opportunity: Senior Service Advisor
Location: IP3 9SS
Salary: Basic Salary up to: £32,000 (Depending on Experience) + On Target Earnings up to £40,000 PA
Hours of Work: Monday to Friday 8.00am - 6.00pm

About Us

Drive Motor Retail is one of the UK's most successful automotive dealer groups, representing multiple leading brands. Known for our customer-first approach and strong values, we provide an exceptional working environment and invest in the continuous development of our team members. If you're passionate about delivering outstanding customer service and working in a fast-paced, supportive environment, we'd love to hear from you.

Benefits Package Includes:
  • Company Pension Scheme
  • Annual Leave: 24 days increasing to 27 with length of service, plus bank holidays
  • Staff Perks: Discounts on services and retail, including vehicle purchases and servicing
  • Health & Wellbeing Support: Medicare cash plan (including same-day online GP and dental/optical cover)
  • Employee Rewards Portal: Access hundreds of savings through our exclusive reward gateway
  • Referral Bonuses: Generous rewards for recommending successful new hires
  • Professional Development: Ongoing training, manufacturer-led courses, and career progression opportunities
  • Friendly Team Environment and supportive management
About the Role - Service Advisor

As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You'll work closely with our workshop and parts teams to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.

This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.

Key Responsibilities:
  • Greet customers and handle service enquiries both in person and over the phone
  • Book vehicles into the workshop, accurately inputting details into the system
  • Provide clear explanations of work required and keep customers informed throughout the service process
  • Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
  • Produce accurate invoices and explain charges to customers at collection
  • Upsell additional services, maintenance packages, and products where appropriate
  • Handle complaints and queries professionally and efficiently
  • Maintain high standards of showroom and reception area presentation
What We're Looking For:
  • Experience in a Service Advisor or Senior Service Advisor role.
  • Excellent communication and organisational skills
  • A friendly, professional manner with a focus on customer satisfaction
  • The ability to work well under pressure and as part of a busy team
  • Strong IT skills and confidence using DMS or booking systems (training provided)
  • Full UK driving licence - held for a minimum of 2 years
Inclusion & Equality

Drive Motor Retail is proud to be an equal opportunity employer. We value diversity and inclusion and are committed to providing equal opportunities to all employees and applicants, regardless of background, gender, age, or experience.

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