Reservation & Retreat Specialist
1 week ago
Reservations Specialist
As a Reservations Specialist, you will be the first point of contact for guests, homeowners and customers, representing the Barefoot Retreats brand with professionalism, warmth and attention to detail. You will play a key role in managing enquiries, processing bookings and delivering seamless experience that reflects our commitment too luxury and exceptional service.
Key Responsibilities
Handle all guest and homeowner enquiries via phone and email with efficiency and professionalism
Process bookings and payments accurately and promptly
Prepare and send all necessary correspondence
Maintaining up to date knowledge of our property portfolio including new listings and changes
Liaise directly with homeowners to ensure property details and expectations are aligned
Monitor weekly sales performance and contribute ideas to help drive revenue growth
Provide emergency phone coverage as part of a scheduled rota
Keep up to date with the holiday market trends, particularly in the staycation & luxury holiday sector
Report to Department Manager regarding any issues or opportunities requiring further action
Support other departments as needed, assisting with tasks such as deliveries or property checks/preparation of properties for arrivals
Represent the Barefoot Retreats brand with care, empathy and professionalism, ensuring positive relationships with both guest and homeowners
Deliver consistently high standards of customer service and communication at all times
Skills & Experience
Proficient in Microsoft office applications
Excellent written communication skills, particularly email correspondence
Confident communicator with guest, customer and homeowners
Knowledge of super control is advantageous but not essential (training will be provided)
Experience in hospitality, tourism or the luxury sector preferred
Highly organised, self motivated and able to work effectively within a team
Enjoys challenges and thrives in a dynamic environment
Full UK Driving Licence required
Benefits
Company Pension scheme
Employee and store discounts
Schedule
8 hour shifts
Weekend availability required (2 in 4 Saturdays)
Experience
Sales or customer service experience : 1 year (preferred)
Job Types: Part-time, Permanent
Pay: From £25,396.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Experience:
- Sales: 1 year (preferred)
Work Location: In person
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