L2 Support Engineer

About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.  Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner. TITLE: L2 Support Engineer LOCATION: Bath, UK - HybridGRADE: 9Due to our continued growth, we are looking for an exceptional L2 Support Engineer with strong Linux skills to join our technical operations team in Bath.You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.This is a shift-based role, which will join our 24 x 7 shift pattern – "4 on, 4 off".Responsibilities and Duties:Answering emails, calls and online chat in a positive and friendly manner.Creating a record of each customer problem and spot trends when applicable.Deliver technical IT support as required to our diverse client baseMonitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations TeamManagement of Windows and Linux server operating systemsAssisting our partners and customers with deploying the SDS softwarePatching and updating the operating systems and SDS software on SDS AppliancesFulfilling IT maintenance tasks scheduled by other team members.Promote and provide support for new products and technologies.Managing corporate IT desktop and laptopsOnboarding new employees: laptop setup, account creation and new user orientationMaintain an up-to-date knowledge of our products, technologies, and our competitors.Maintain high customer satisfaction ratings that meet company standardsKnowledge, Skills and Experience:The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systemsGood understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewallsExperience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.Strong analytical skills with proven problem-solving ability.Demonstrated willingness to learn and apply new technology.Desirable experience with these technologies:NagiosCheckMKApacheCouchDBWindows operating systemsResilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)Company Benefits:Annual target bonus from Grade 11 upwards: 7.5%, 10% or 15% for grades 11, 12, 13 respectivelyPENSION – first class contributions: 3% employee contribution attracts an additional 6% from the company4% attracts additional 7%>=5% attracts additional 8% from the company (this is to be stressed)EMPLOYEE STOCK PURCHASE PLAN: NCRV stock up to 10% of monthly salary can be bought at a 15% discountThe price paid for shares is the lower of the stock price at the start and end of each quarterHOLIDAY:23 shifts (24 standard "9-5" days + 8 bank holidays)Employees may purchase up to 3 shifts of extra leave per year (5 days)TRAINING: Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.Further benefits that you typically need to pay for or contribute towards to get more than the default:Medical insurance (company contributes 50% of your cover)Dental insuranceGroup life assuranceTop-up life insuranceGroup income protectionCritical illness coverPersonal accident insuranceCash planChildcare vouchersHealth assessmentHoliday buy schemeCycle to work schemeLifestyle discountsMyGym discountsOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a  email domain."