Outreach Worker

1 week ago

Blackpool, Blackpool, United Kingdom Blackpool Council Full time £32,061 - £35,112 per year

Blackpool

Full Time

£32,061

Temporary

Expires 18/11/2025

About the Role

Contract- Temporary until 31/07/2026

Hours- 37 per week

Salary- NJC Grade F £32,061 - £35,412 per annum

Opportunity for someone wishing to increase welfare benefit knowledge, casework experience and supporting customers face to face and by telephone.

Applications are invited from a highly motivated, enthusiastic and experienced individual to join the Council's Advice Team within the Benefits Service, based at the Municipal Buildings, Blackpool. The purpose of the role is to assist Blackpool residents to promote the take up and access welfare benefits and signpost to general advice for example education, training, grants, housing and employment.

Main duties of the role include:

  • Work to statutory and legal requirements in relation to Welfare Benefits legislation

  • Provide accurate information, advice, support and assistance on welfare benefits and other financial support available

  • Undertake individual welfare benefit checks for residents including complex benefit calculations for example, better off calculations and benefit forecast calculations

  • Provide a face to face advice service via outreach work at regular community sessions, home visits and appointments in other convenient locations

  • Receive customer referrals and provide telephone appointments/advice appropriately

  • Assist customers with benefit claims, form filling, including online and telephone applications up to Mandatory Reconsideration stage

  • Signpost and engage clients with other appropriate services, for example, debt advice, employment, education, legal advice and housing

  • Be responsible for a full managing a personal caseload and undertake follow up casework as needed

  • Promote good practice in welfare benefits provision and ensure a high level of customer care, confidentiality and consistency in all cases

  • Work in a problem solving context and maintain effective partnerships with internal and external agencies

Applicants should have excellent customer service and communications skills, both written and verbal, be fully IT literate with substantial recent knowledge and experience in DWP welfare benefits work and a considerable knowledge of other local/national support, grants and schemes available to support residents.

to view the Job Description.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are 'protected' and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK )

Calculate your take home pay. Use this service to estimate how much Income Tax and National Insurance you should pay for the current tax year.

Employment could affect your benefits, find out more here. Turn2us Benefits Calculator.

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