Account Manager
24 hours ago
Job Description
Account Manager
Location: Peterborough
Job Role: Account Manager
Working Pattern: Monday to Friday, fully on-site
Salary: £26,000
Drive Customer Success in a Rapidly Expanding 3PL
Are you a customer-focused Account Manager with a passion for building strong relationships, driving revenue growth, and delivering outstanding service? Do you thrive in a fast-paced, logistics-driven environment where no two days are the same?
A leading third-party logistics (3PL) provider is seeking a proactive and commercially driven Account Manager to join their growing team in Peterborough. This role is pivotal in developing long-term client relationships, identifying new opportunities for growth, and ensuring a seamless customer experience.
Job Responsibilities
Client Relationship Management – Be the primary contact for a portfolio of key clients, ensuring exceptional service levels and a customer-first approach.Exceptional Customer Service – Proactively support clients, ensuring their expectations are not just met but exceeded, and resolving any service issues swiftly.Strategic Account Planning – Develop and maintain a clear account strategy, setting objectives to maximise sales penetration and revenue growth.Performance Tracking & Reporting – Monitor client account performance and analyse revenue trends.Service Issue Resolution – Act as a key escalation point, proactively resolving any service-related challenges to ensure smooth operations.Person Specification
Ideally have proven account management experience within the courier, logistics, or fulfilment industry.Strong relationship-building skills with a natural ability to engage, influence, and drive client satisfaction.Confident communicator, both verbal and written.A proactive problem solver, able to work autonomously and manage multiple accounts effectively.Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) and CRM tools.Hours of Work, Pay, and Benefits
£26,000Monday to Friday, fully on-site08:00 to 16:3025 days holidayCompany pensionLife assurance-
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