SCM Supply Operations Supervisor

Position Summary

Why join our team?
At Samsung we Do What You Can't.

By joining TV/AV SCM (Supply Chain Management) Team you will join a dynamic, ambitious team looking after End-to-End supply chain and playing a pivotal role in the success of the TV/AV Department.

We strive for success and excellence in what we do and no challenge is too big for us to tackle.

Each of us has an important voice and role to play, with plenty of room to prove yourself, grow and make an impact.

Role and Responsibilities

This role:

This role will have a key part in ensuring the efficient operational management of the CE TV AV SCM function.   A core part of the role will be working with the Sales Account Managers and the relevant customer contacts to ensure accurate forecasting is in place and that we run the function efficiently within the established process.  In addition, key activities are to deliver business plan within the scope of company's SCM business rhythm & processes and ensure high customer satisfaction through regular collaboration and coordination with external and internal customers.  This includes performing excellent order, stock and customer forecasting and demand management, including WOS management and sell in & sell out plan adherence alongside excellent execution of Order to Delivery Management.

The SCM Supply Operations Supervisor will be leading and supporting a core accounts group.

Key Objectives:

• Responsibility towards demand, supply and order management to relevant dedicated customer account.

• Achieve Performance measures on weekly sales achievement, forecast accuracy and inventory management across responsible accounts.

• Operations Management on inbound and outbound stock.

• Logistics Management ensuring customer booking and delivery alignment with our factories on Direct Shipment or local warehouse shipments.

• Performance progress management vs. targets for assigned customers.

• Supporting the SCM Operations Manager in working with the SCM Business Innovation & Strategy group to develop a new or improved process relevant to a customer base for their core group for the operational efficiency.

Key Responsibilities:

• SCM Co-ordination work.

• Leading the weekly CPFR (Collaborative Planning, Forecasting and Replenishment) Call  or Forecast verification, to ensure efficient delivery of joint business plan

• Preparation of relevant planners and gathering information prior to the Weekly CPFR meetings including demonstrating future intake proposal for the channel based on PSI analysis alongside expected promotional and sales activities.

• Discuss sell out and intake forecast with the Sales Account Managers or commercial team and the Customer's merchandising and planning teams during the weekly CPFR meetings or calls.

• Input SCM AP1 demand forecast weekly at our system using the collaborated intake and sell out data gathered from the CPFR meetings, calls or equivalent.

• Input Stock & Sales Data on-time weekly to our system.

• Processing of customer orders in NERP, managing of internal order book and facilitate the order processing part for the outbound deliveries.

• Build relationships with customers and keep them informed of delivery schedules and accurate stock availability in a timely manner

• Review customer's level of inventory cover to ensure that a reasonable stock position is in place.

• Managing internal weekly/monthly supply-related reports relevant to each customer cover.

• Liaise with our customer's logistics company regarding our weekly delivery booking slots, alongside sorting out delivery issues.

• Liaise with our internal & local logistics company's admin and warehouse team regarding our customers pre-booked deliveries and the required stock delivery orders.

• Liaise with Factory and European Logistics regarding Factory Direct Shipment details depending on account base.

• Following guidance on matters relating to customer pricing and price query approvals to ensure accurate invoicing & billing to customers.

• Working closely with SEUK Accounts Receivable team with regards to credit control/limitation, billing/invoice inquiries and other finance-related cases relating to our deliveries.

• Working closely & successfully with support staff also covering for the account.  Ability to properly delegate required tasks and still achieve the expected results.

• Update sales progress and estimation based on demand and production plan and raise issue to the business.

• On the Supervisory Role relating to own core group:

• Admin support to assigned SCM core group

• Ensure Daily & Weekly KPIs are met for SCM core group

• Plan efficient Holiday cover for core group

• Escalate Directs Shipment or Yusen Operational preparation & issues for SCM

• Pro-active involvement on tasks relating to Price Changes, Invoice Queries, Credit returns, Stock Issues and Bookings/Delivery issues.

What we need for this role

To be successful, you will possess the following skills and attributes:

Soft Skills:

• Highly motivated and committed individual

• Team player

• Ability to work under pressure and to tight deadlines

• Process and performance driven

• Great interpersonal and adaptability skills

Behavioural Skills and Traits:

• Accuracy and Attention to Detail

• Timeliness and Sense of Urgency

• Independent and Proactive Work

• Highlighting, Advancing and Solving Issues

• Extensive Collaboration with Sales Team, Customers and Internal Stakeholders

• Efficient work

Hard Skills:

• Educated to degree level or equivalent

• Excellent skills in Microsoft office packages; in particular Excel

• Strong numeracy skills

• Strong verbal and written skills

• Strong organizational skills

• Strong relationship building skills

• Ability to analyse data and articulate clearly trends and implications

• Demonstrable skills of achieving results through cross-functional team coordination

• Preferably familiar with an ERP system

Desirable Skills:

• SAP Business Software skills

• Experience in SCM order management and forecasting or similar

• Experience of working with different cultures

• Enthusiastic attitude and passion for target achievement

• Commercially astute

• Progressive goal & vision for success

What does success look like?

A 'can do' and positive attitude and the ability to perform well independently under pressure.

Always providing the customer with more than they are expecting and the flexibility in committing the time to do the necessary "extra mile" work in order to achieve the desired results. 

Being a team player is also vital.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working - 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Healthcare cash plan

• Income protection

• Enhanced pension contribution

• Three volunteering days each year

• Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

---