Client Care Representative

4 days ago

Chalfont St Giles, Buckinghamshire, United Kingdom IVC Evidensia Full time £24,000 - £36,000 per year

We are looking for a friendly person to join our team as a full-time Client Care Representative in our busy, customer-focused veterinary practice in Chalfont St Giles.

We are a thriving practice with an excellent reputation in our local community and pride ourselves on our impeccable customer care.

This role is fast-paced and fun with no working day the same so we are looking for calm and committed individuals who enjoy a challenge and work well under pressure.

Main responsibilities of the role include but are not limited to:

  • Liaising with the clients and the clinical staff to provide 5-star customer care
  • Meeting and greeting clients with professionalism
  • Booking appointments and diary management
  • Managing telephone and email enquiries
  • Taking payment for services and products
  • Managing cash and end of day banking
  • Cleaning and preparing rooms for consultations
  • Opening and closing the practice

Who are we?

The Wheelhouse Veterinary Centre is owned by IVC Evidensia and led by our own in-house management team. We have had the privilege of caring for small animals in the local community for 60 years.

All of our team members share the same passion to provide our clients and their pets with the best care and service possible.

We are all animal lovers and pet owners who take great pride in treating pets as if they are our own.

Working pattern

This is a part-time permanent role working 30 hours per week Monday to Friday and 1 in 4 weekends. Weekends are Saturdays only from 8:30am to 4:30pm.

In addition to a competitive salary, you will benefit from:

  • 6.6 Weeks annual leave FTE
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
  • Cycle to work scheme
  • Initiatives focused on employee wellbeing
  • Non-accidental injury support
  • Learning and development opportunities via the IVC Evidensia Academy
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
  • Pension scheme
  • Discounted staff pet care

£12.21ph

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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