Receptionist

If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.

Job Title: Receptionist

Practice: Bay Vets

Location: Split between Lancaster & Caton

Hours: Average including 1 in 4 weekend mornings)

Salary: £23,800 per annum

We have an exciting opportunity for a Receptionist to join our friendly team at Bay Vets.

This role is a key customer contact role and is crucial to the success of the practice. It provides the first point of contact for all clients, suppliers, visitors and other people either by telephone or face-to-face, and as such represents the 'face' of the organisation and nearly all clients' first impressions will be made upon those interactions.

Key Skills and responsibilities include (but not limited to):

• Familiarise yourself on a daily/shift basis, of expected clients and the treatments they are receiving.
• Ensure the client waiting area is clean and tidy and remains a pleasant environment.
• Clean, monitor and re-stock consulting rooms daily.
• Greet clients by name if known and use their name during conversations.
• While handling phone calls, acknowledge the arrival of clients in the reception area with eye contact and/or a hand wave.
• Answer the telephone promptly using the agreed practice greeting.
• Use the client system to the benefit of the practice and the services it provides - book appointments, re-checks, surgeries, medical procedures, record client arrivals, take payments and update client/patient details etc.
• Explain any delays to clients promptly and ensure the comfort of clients and patients during their wait.
• Provide directions to the practice to clients or suppliers when required.
• Know the range of services the practice provides and the species it treats.

What we're looking for

• Good oral communication skills including conflict resolution. Smart appearance and confident friendly manner.
• Accurate and reliable message taking skills and ability to prioritise
• Good keyboard skills and ability to learn a new software programs (training on PMS will be given)
• Good numerical skills and absolute trustworthiness regarding money handling
• Good organisational skills and attention to detail, absolute confidentiality and awareness of security
• Competent user of Word & Excel
• Ability to work as a team
• Ability to use initiative and prioritise own workload
• Car driver and willing to travel to other surgeries as required

Desirable

• Experience and confidence in basic animal handling
• Experience of working in a similar role in a comparable environment

A copy of the full job description can be provided on request.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office, in addition to a confidential Employee Assistance Programme which is available for everyone.

We are proud to be Linnaeus, part of Mars. Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people. Why Linnaeus? - We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets - We lead on sustainability and collectively drive positive change for people, pets and the planet - We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion - We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one. We team up within our Mars family in partnership for a stronger future. Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team