Estate Liaison Officer

2 weeks ago

Durham, Durham, United Kingdom Home Group Full time £396,000 per year

Salary £33,000 per year plus, 34 days leave and instant access to pay with Stream

Permanent, full time (37.5 hpw)

Working across communities in the Northeast region

We can't offer a CoS for this role

Home, a place where you belong

If you're tired of jobs where customers feel like an afterthought, this is your switch. Join us and make sure every repair and maintenance job feels right for the people living there. You'll be the voice of the customer, solving problems before they escalate and shaping better ways of working. Go home each day knowing you've made a real difference.

What you'll do

  • Oversee maintenance works and make sure quality standards are met.

  • Act as the key contact for customers during repairs and resolve issues fast.

  • Represent the customer voice with contractors and internal teams.

  • Analyse feedback and data to drive improvements in service delivery.

  • Support teams to keep homes safe, compliant and maintained to a high standard.

Why join us

You'll have the freedom to shape your diary and the backing of a brilliant team. We'll invest in your career with training and progression opportunities, so you can grow with us. Be part of one of the UK's top 10 Great Places to Work

You have

  • Experience overseeing maintenance works through to successful completion.

  • Ability to explain technical details in a way customers understand.

  • Strong stakeholder skills and confidence to hold others to account.

  • Tenacity to resolve complex complaints and keep customers at the heart.

  • Skills to analyse data and turn insight into action plans for improvement.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work

The practical bits

  • You'll cover our patch across the Northeast, working in communities most of the week and spending the others at our Belmont, Durham office or from home.

  • You'll work core hours between Monday and Friday with flexibility built in.

  • You need a vehicle insured for business use, and we pay your mileage.

  • You need a Standard DBS check that we pay for.

What's in it for you?

  • Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

  • Matching pension contribution (up to 7% and life insurance of 3x basic salary)

  • 800+ discounts on shops, holidays, days out, tech and more

  • Top 20 in the UK for Wellbeing

  • Work your way with flexibility to balance life and work

  • Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Estate Liaison Officer Job Description, find out about us, for help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email

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