Customer Service Assistant

2 weeks ago

Coatbridge, North Lanarkshire, United Kingdom Halfords Full time £27,936 per year

Job no: 562189

Work type: Full time

Site: Coatbridge

Categories: Autocentre Colleagues

Location: North Lanarkshire

Salary: Up to £27,936.48 per annum

Business Area: McConechys Commercial

  • Up to £27,936.48 per annum
  • Uniform & PPE provided
  • Monday to Friday 08.00 – 17.00, Saturday 08.00 – 12.00

Are you an experienced Administrator or Coordinator looking to advance your career? If so, then look no further - apply today to the UK's largest Automotive service, maintenance and repair business. We offer great career opportunities, benefits, and an uncapped bonus scheme

Key duties include:

  • Generate accurate invoices from completed Job Sheets, following customer Service Level Agreements
  • Welcome walk-in customers and provide helpful, friendly service every time
  • Check Job Sheets for accuracy and completion, chasing up any missing information
  • Support the Site Manager and wider team in achieving sales, profit, and service targets
  • Log and assign customer call-outs to Technicians using their tablets
  • Order consumables in line with policies and health & safety standards
  • Answer telephone calls promptly and professionally, delivering a high level of customer service

Halfords Commercial Fleet Services (HCFS) is the UK's largest Commercial Vehicle Tyre service provider. As part of the Halfords Group, HCFS was formed by acquiring three large entities: Lodge, McConechys, and Universal, alongside some previous independent tyre management services enabling us to offer nationwide coverage for our customers.

Benefits Include:

  • Up to 50% off garage bills in our Autocentres and 25% off most our Halfords products in our retail stores
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme
  • Financial planning support via Wagestream - access up to 30% of your salary in advance
  • Join the Share save scheme with a 20% discount on shares
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs
  • Pension Scheme & Life Assurance

Skills & Experience:

  • Great customer service skills with experience in a customer-facing role
  • Comfortable working towards set goals and targets
  • Experience working with IT systems and computer-based ordering systems
  • Strong attention to detail and numeracy skills
  • Open to learning and taking on new training or initiatives

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.

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