Helpdesk Administrator

Based in Orpington, Kent

£26,000 – £28,000 per annum dependent on experience

Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our contracts.

Do you have previous administration experience? Are you confident in speaking with all levels of stakeholders? Do you have strong IT skills including MS Excel?

As Helpdesk Administrator, you will be:

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

As Helpdesk Administrator, you'll have:

• Great communication with demonstratable administration experience
• Efficient time management with the ability to work under pressure and meet deadlines.
• Excellent presentation skills for all correspondence – client emails, letters, management reports.
• Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
• An "investigative" and "can do" approach and attitude to all tasks.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:

• Employee Ownership – You are part of our success
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help…

Please note: Security clearance (DBS) is required for this role.

You will be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

Churchill's culture is built around living and breathing our values of doing the right thing, putting people first and always seeking better. Simply put we have a strong moral compass, we invest heavily in genuinely being an employer of choice and creating an equal, diverse and caring place to be, as well as never standing still and always challenging ourselves to find a better way of doing things.

We've become employee-owned to empower our teams to share our goals and shape the future of Churchill and our specialist businesses as becoming employee owned really means we can all be safe in the knowledge that every decision the business takes will be to positively affect our customers and employees.

We are employee-owned, making you a beneficiary of our future success

A workplace pension scheme

Two paid volunteering days annually – from beach cleans to supporting your local community. You choose…

Apprenticeship opportunities in many disciplines, for any stage of your career

More than 250 perks and hundreds of exclusive deals and discounts

Lots of training and development programmes to grow and progress your career

Our Mosaic committee leading the change on all things Wellbeing, Diversity & Inclusion at Churchill

All year-round recognition and annual awards programme to thank our shining stars

Access to our WellMe wellbeing hub and a network of Mental Health First Aiders